- managed industry partnerships with local restaurants, bars and suppliers- successfully developed new strategies during Covid to allow for continued business operation (Wolt and Khora delivery)- managed the ordering of food and supplies and cut costs by 14%- implemented a social media strategy for both facebook and instagram which includes generating 1000 followers on both platforms- responsible for the scheduling of 10 full time staff including holidays, sickness and covid… Show more - managed industry partnerships with local restaurants, bars and suppliers- successfully developed new strategies during Covid to allow for continued business operation (Wolt and Khora delivery)- managed the ordering of food and supplies and cut costs by 14%- implemented a social media strategy for both facebook and instagram which includes generating 1000 followers on both platforms- responsible for the scheduling of 10 full time staff including holidays, sickness and covid protocols- oversaw the recruitment and training of 5 new staff hires- managed staff performance issues and led dismissal conversations- creation of new menu items followed by implementation based on customer feedback- main contact person for external service providers- responsible for main business operations during peak covid- navigated daily customer interactions including de-escalation of customers and enforcement of covid protocols- contact person for crisis situations including faulty equipment, injury, flooding Show less

I began work at the Manly Warringah Sea Eagles in 2011 as work experience for high school. from this it turned into a casual job for the remainder of the 2011 season. over the next few years i progressed into game day operations. in the current year i am temporarily running the merchandise store due to the departure of the Retail Manager.