Jacob Stauffer Email & Phone Number

United States

• Operational Leadership: Directed the entire operations department, aligning with 5-star hotel standards and navigating a high-stakes, dynamic environment.• Client & Stakeholder Management:Catered to high-profile clients, including government officials and Forbes 500 executives, ensuring exceptional service delivery and maintaining national visibility.• Financial & Resource Optimization:Controlled labor costs and equipment expenses, implementing strategies to maximize profitability while adhering to strict union regulations.• Cross-Functional Collaboration & Union Compliance: Coordinated with sales teams, venue partners, and vendors to ensure seamless equipment transport and service delivery, consistently exceeding client expectations while maintaining compliance with complex union guidelines.• Adaptability & Problem-Solving: Consistently adapted to frequent and regular challenges, last-minute adjustments, and tightening corporate SOPs, ensuring seamless operations despite evolving challenges and union constraints.

New York City Metropolitan Area

Lotte New York Palace HotelWestin New York at Times Square• Revenue Growth & Upselling: Seized opportunities to upsell superior equipment and services on-site, effectively increasing event revenue by recognizing client needs and offering tailored solutions.• Team Leadership & Union Compliance: Strategically delegated work among technicians, balancing optimal efficiency and customer service while ensuring strict adherence to union regulations and company SOPs.• Project Management & Quality Assurance:Monitored and assured the quality of technical performance, coordinating closely with clients and team members to achieve flawless event execution.• Financial Oversight & Payroll Management:Audited payroll and managed labor costs, aligning technician work schedules with budgetary constraints while navigating union wage structures and time-code complexities.• Diverse Operational Experience: Gained extensive on-site experience across multiple large event venues in Manhattan, adapting to varying project sizes, complexities, and team dynamics.

New York City Metropolitan Area

State College, Pennsylvania Area

State College, Pennsylvania Area

My role at Sam's Club is to provide our members with a friendly and courteous shopping experience. As a wireless associate, my focal responsibility is to explain the costs and benefits of each mobile phone and plan to customers and help them find the best possible combination to fit their needs. I also spend time assisting in the rest of the technology department, running on the registers, and "zoning"​ other areas on the sales floor.

State College, Pennsylvania Area

Bachelor Of Science (B.S.), Hospitality Administration/Management

Activities and Societies: PCMA Meetings and Events Club AHLA

Education record