Jake Stilley Email & Phone Number

Raleigh, Nc, Us

United States

• Handled auto claims for first and third-parties, making coverage and liability decisions.• Applied appropriate policy language and coverages to ensure fair claim settlements.• Utilized strong analytical skills to investigate and resolve complex claims efficiently.

Determine appropriate coverage and estimate losses in physical property as well as determine general liability and bodily injury claims. - learned Xactimate to estimate homeowners losses as well as commercial properties - handled slip and fall General Liability claims as well as assisted our in house legal team with legal claims

Greensboro/Winston-Salem, North Carolina Area

• Utilizing strong communication skills, efficient work ethic, and insurance knowledge to adjust auto claims in both Virginia and North Carolina losses• Balancing multiple issues at once, at times adjusting as many as 65 claims at one time and meeting all deadlines• Establishing an investigative plan; initiating investigation by gathering facts and evidence with all interested parties; completing all appropriate reports; taking recorded statements when necessary.• Making appropriate contacts to discuss a settlement; extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement• Identify customer needs and working to meet those needs using appropriate customer service skills• Reviewing quality of calls, monthly call metrics, discussing key performance metrics and creating plans when needed to achieve increased production. • Providing first class customer service and managing deadlines to have the most efficient end to end experience for the clients and the company.

Greensboro/Winston-Salem, North Carolina Area

• Combined interpersonal skills, insurance knowledge, and efficiency to assist agents and customers with personal and commercial auto policies.• Accessed policy details to determine extenuating circumstances including providing coverage information and explanation, answering complex billing questions, processing policy changes accurately.• Served as the initial point of contact after the sale of the policy and recognizing exposure and asking the appropriate, probing questions• Answered all calls; de-escalating the call where appropriate and provided solutions that leave the customer satisfied with the resolution• Shared knowledge of systems to train and coach those new to our systems• Developed process improvements on a continuous basis and shared opportunities with leadership

Danville, Virginia Area

• Directed employees by using good communication, patience, and flexibility to assist employees in executing their job task and create a work environment that delighted customers.• Exercised knowledge in information technology and social media in to maintain the business Facebook page, and created and maintain a website to promote our restaurant. http://www.wsshdanville.com/ • Demonstrated quality customer service by meeting the dining needs of our customers when any concerns arose• Trained and mentored staff in effectively maintaining client/company relations and providing memorable service.• Managed day to day operations of balance reports to track cash flow, as well create inventory lists and order supplies.