Jacob Sunday Email and Phone Number
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Experienced Technical Support Engineer with over 5 years of hands-on experience providing technicalassistance and troubleshooting for Software Applications and Digital products. Proficient in diagnosing and resolving technical issues, managing ticketing systems, and delivering exceptional customer service.Skilled in supporting diverse IT environments, including Windows and Linux systems. Proven track record of effectively communicating complex technical concepts to non-technical users and collaborating with cross-functional teams to deliver solutions. Seeking to leverage expertise in technical support and problem-solving to contribute to the success of a dynamic IT organizationI successfully Migrated and Load-balanced services and applications from IBM WebSphere V9 to IBM ACE v11 I administer and set up both test and production environment for the building and deployment of VCAS web Application on IBM ACE v11, Stabilization of the FCMB New Mobile Login service for both Retail and Business Customer Profiles, among other projects.I have a significant knowledge of professionalism, integrity and teamwork in achieving a desired standard goal. Employee-Customer focused approach in terms of creativity, quality service, and Innovation through teamwork. A friendly attitude and strong desire to learn and work in a reputable company.
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Retail And Digital Support OfficerFirst City Monument Bank LimitedLagos, Nigeria -
Retail/Digital Support OfficerFirst City Monument Bank Limited Nov 2022 - PresentLagos State, Nigeria Support the Bank’s digital applications such as Mobile App, USSD, Internet Banking, and NIP Ensure that the applications are readily available before 7:45 am and real-time online (for online applications) Coordinate system changes with the team lead Systems performance monitoring using Dynatrace Provide 2nd Level user support for other third-party applications, escalated problems where necessary Follow-up on escalated problems, effective and efficient management of User Support to the Bank’s IT resources (Operating systems with associated applications and business applications systems) Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications, or Regulatory Applications
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Ibm Ace And Application Support EngineerUba Group Aug 2018 - Nov 2022Lagos, Nigeria Responsible for deployment and management of back-end services Level 2 support for customer-facing applications - Retail mobile application, Retail Internet Banking, web applications, etc Load-balancing and migration of services from test to production environment Troubleshooting and Managing IBM Web sphere MQ Queues, Channels, Listeners Validation of user authentication requests and parsing of service calls to the core banking application Installation of SSL Certificates and cluster management Level 3 support for the following applications - VCAS, instant payments (Both incoming and outgoing), Airtime and Data top-ups, etc Manage the daily operation of WebSphere MQ and IIB environments Monitor and optimize resources utilization on the Linux servers, developing shell scripts where necessary -
Product Support Representative/SseUnion Bank Of Nigeria Jan 2017 - Aug 2018Port Harcourt, Rivers State-I educate current and prospective customers about the Bank's Digital Channels such as USSD, Mobile APPs, Web APPs, and services-I carry out informative pitches and demonstrations to leads/Managers/Customers and answer any questions-I assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips-I also diagnose technical issues and assist with repair in collaboration with the dev Team-I may sometimes also train or educate internal users and create training programs or materials-I compile a database of common questions or issues in order to develop FAQs or troubleshooting guides for the Company if need be-I follow up with customers to make sure that they are satisfied with a particular product-I also ensure sales persons are on track with sales goals -
Mechanical Engineering /Hse AssistantMuzard Group Aug 2016 - Dec 2016Port Harcourt, Rivers, Nigeria Offered major contributions to three-year line overhaul plan, submitting multiple schematics for peer review and validation. The concepts were accepted and integrated into the final rollout Issues schedule and drive compliance to audits planning. Identifying, recommending, and generating new business opportunities, negotiating, and managing relationships with tactical partners in line with corporate goals. Ensure implementation of due authorisations and Permit to Work systems at all work sites. Participate in Hazard Identification. Provide ongoing leadership, coaching while being visible, approachable, and available to all levels, with the objective of improving efficiency and minimizing on man-hour losses Lead in daily toolbox meetings with the contractor’s HSE supervisors on site.
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Mechanical Engineering InternIntels Nigeria Limited Apr 2015 - Apr 2016Lagos• Maintain vehicle records by recording service and repairs• Performing preventive maintenance, calling for repairs• Accomplishing maintenance and organizational mission by completing related results as needed• Working in partnership with the store-keeping department• Report writing
Jacob Sunday Education Details
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University Of Nigeria NsukkaMechanical Engineering
Frequently Asked Questions about Jacob Sunday
What company does Jacob Sunday work for?
Jacob Sunday works for First City Monument Bank Limited
What is Jacob Sunday's role at the current company?
Jacob Sunday's current role is Retail and Digital Support Officer.
What is Jacob Sunday's email address?
Jacob Sunday's email address is ja****@****cmb.com
What schools did Jacob Sunday attend?
Jacob Sunday attended University Of Nigeria Nsukka.
Who are Jacob Sunday's colleagues?
Jacob Sunday's colleagues are Chika Chima, Emmanuel Odukoya, Aliya Peter, Wasiu Adekunle, Edith Onwordi, Tijjani Amina, Tobechukwu Azike.
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jacob akpan
Bachelor Of Science - Bs At University Of Agriculture, MakurdiFederal Capital Territory, Nigeria -
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JACOB SUNDAY
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