Internal Tools administration and Development, Customer pre-sales consulting. Service-Now, Kaseya, Nimsoft. Focused on developing solutions and strategies to solve for both immediate and long-term business needs.

Support of Servers and Applications of over 80 Customers. Windows Server 2000, 2003, 2003 R2, 2008, 2008 R2. All Windows Desktop OS' and Office products. Citrix, Exchange, Vmware, WSUS, Websense, as well as many other mainstream applications.

Support of over 75 staff and 175 desktops across 11 offices. Provide end-user support for these staff as well as basic email support for over 1000 real estate agents. End User support includes Microsoft desktop operating systems (Windows XP, Vista, 7, Mac OS X). Microsoft Office 2003/2007/2010 (all versions of Outlook), Printers/Copiers, Network Connectivity, VOIP, and several apps specific to the Real Estate Industry.Manage over 20 servers (Windows 2003, Gentoo Linux, ESX, Cisco… Show more Support of over 75 staff and 175 desktops across 11 offices. Provide end-user support for these staff as well as basic email support for over 1000 real estate agents. End User support includes Microsoft desktop operating systems (Windows XP, Vista, 7, Mac OS X). Microsoft Office 2003/2007/2010 (all versions of Outlook), Printers/Copiers, Network Connectivity, VOIP, and several apps specific to the Real Estate Industry.Manage over 20 servers (Windows 2003, Gentoo Linux, ESX, Cisco Call Manager, and Unity). Daily management duties included Exchange monitoring, Backup Monitoring (Symantec Backup Exec 11d), the adding and removing of users; which included the setup of an Active Directory/Exchange account, a forwarding contact, GoldFax/efax account, and a printer/copier account. Other tasks included server updates, Blackberry Enterprise Server support, Gold Fax server support, and VMware ESX environment monitoring/support. Gentoo Linux support included programs such as Jira (Helpdesk Ticketing system), Nagios (SMNP service and host monitory), and Cacti (Network/Bandwidth Monitoring)Small scale management of Cisco routers and Catalyst Switches; worked with outside vendors to implement complete configuration of the IOS’. Worked with outside consultants (i.e. Digitel, Rhematics, Docuteam) to complete several large projects. Projects included the relocation of our communications servers from a hosted site in Olathe KS, to our corporate office in Dunwoody, GA without interruption of service. Also, implemented a centrally managed Copier/Printer Auditing solution (netCompass/Print Audit 5) that allowed the staff and agents to print from any of the 11 offices; this included the roll-out of over 100 new copiers and printers to the 11 different locations. Implementation of an Electronic Documentation server (DocStar) which provided a more seamless integration of documents between the staff, agents, home buyers, and law firms for closings, refinancing, etc. Show less

Support over 200 end-users across 20 small businesses ranging from commercial/residential real estate to plastic surgeons offices. Support includes Microsoft desktop operating systems (Windows NT-XP Pro), Microsoft Office (97-2003), Printers/Copiers, Network Connectivity, Telephony, and several office mgmt apps tailored to business-specific needs (i.e. AMSI – Real Estate, OfficeMate – Eye M.D., NexTech – Plastic surgeons, etc.). Extensive work with Outlook 97 through 2003; solve issues to… Show more Support over 200 end-users across 20 small businesses ranging from commercial/residential real estate to plastic surgeons offices. Support includes Microsoft desktop operating systems (Windows NT-XP Pro), Microsoft Office (97-2003), Printers/Copiers, Network Connectivity, Telephony, and several office mgmt apps tailored to business-specific needs (i.e. AMSI – Real Estate, OfficeMate – Eye M.D., NexTech – Plastic surgeons, etc.). Extensive work with Outlook 97 through 2003; solve issues to enhance end-users productivity.Implemented over 12 Small Business Networks using Microsoft server 2003 products. Specialized in Microsoft Small Business Server 2003; SBS2003 package provides solutions such as Exchange 2003, SharePoint, SQL Server, and ISA 2004. Support Legacy NT/2000 server, and Exchange 5.5 implementations. Extensive work with several Backup solutions; such as Microsoft’s NT Backup and Symantec/Veritas Backup Exec v6 – 10.1. Configured and deployed Trend Micro Messaging Security Suite for small and medium business; a centrally managed anti-virus, anti-spam, e-mail, and desktop/server protection package.Worked with BellSouth to implement a NetVPN solution for mid-sized apartment management client. Implementation included backups from 20 remote sites to the Host site; Exchange 2003 setup and utilization by the Host site as well as the remote sites, including sites outside of the NetVPN using Outlook over HTTP.Recommended solutions for various needs such as; URL/Content filtering, Calendaring and Workgroup Project efficiency (SharePoint), Faster/more reliable Internet connectivity. Worked with clients ranging from office staff to owners to resolve any productivity issues as well as find ways to make daily tasks such as communication (e-mail, calendaring) much more effective and efficient. Show less