Worked as Level 1 and Level 2 SAP Basis Application Support Associate supporting SAP users at Enterprise LevelResponsibilities: Manage all phases of User Administrations and assign Authorizations according to the specific roles performed Performance of Client Administration includes Local, Remote , Import & Export for Client Creation and Client Refresh Management of Transport Request Movement from DEV to QAS to PROD in SAP and CHARM in Solution Manager Periodic Database backups of Oracle, DB2, Sybase, SQL and Hana including not only complete but also various Log backups, Patching, Extending Log space and Data base restoration in the event of an unforeseen failure. Upgrade SAP components through Patch downloading , implement specific Sap NOTES using SPAM, SUM Tools Upgrade SAP Kernel by downloading and executing and error resolving with new Kernel Maintain and Troubleshoot RFC connections to SAP OSS for downloads and SAP Support issues. Perform System Copy using Homogenous and Heterogeneous method to create new system, training or sand box  Install and Maintenance of different types of Printers and Spool services using SAP printer and spool Administration  Setup of System Landscape Directory  Install and upgrade SAP GUI periodically and System Monitoring Training end users the new features of Solution Manager on the net or sending detailed documents about user login etc Administer Background Jobs for running extensive reports and other batch jobs  Attend meeting with various members of Sap team, Outside Vendors and top management whenever needed and effectively communicate details to resolve various issues Prepare Plan details for new Sap Projects include Hardware requirements, Database version, Software versions etc.

Worked as a Wintel Analyst supporting Global Access Administration in Production Environment supporting customers in US and other parts of the world who sought various server access to perform various roles in JP Morgan Chase Expertise in Securing DFS and UNC folder path using NTFS Permissions  Use of Active Directory and local permissions with full level admn access Remote into Servers and apply Permissions and inherited access to folders and user  Files locking and thus securing Data and Access Adding users and groups in AD to allow or remove permissions accessing folders and files in Global Domains Work remotely accessing VDI sessions using RSA and Citrix Strong Excel - VLOOKUP and Pivot tables Experience in Extensive Data mining using specialize scripts in Excel to find user permissions and access

Worked as a Full time Onsite & Remote Help Desk Support (1st and 2nd Level) consultant for Ford Motor Company’s North America Operations till March 2014.Responsibilities: Provide support via Request Center and ITSMS ticket systems using BMC Remedy  Proficient in troubleshooting windows XP, Vista, Windows 7 and Office 2003, 2007 , 2010 ,2013 and Office 365 Supply hardware and software support to Ford Motor Company Clients Responsible for managing service calls for 4 buildings covering 2000 customers On a daily basis, help with hardware and software issues with Dell computers Prepared new desktop and laptop devices for Windows 7 rollout  Troubleshoot office applications such as MS Office 2003, 2007, 2010 Internet Explorer 7, 8, 9. TCP/IP and LAN configurations Provide remote support to end users with VPN issues or network related issues Virus and spyware removal of infected PC's Backup and restore data for PC's or laptops that need to be re-imaged or upgraded to new OS

Worked as an independent sales agent with Michigan’s largest Real Estate Company.• Assist sellers in marketing their property and selling it for the highest possible price under the best terms• Conducting Market Research, Competition Analysis & Sales Forecast• Assist buyers to purchase the property for the lowest possible price under the best terms• Listing the property for sale for the public often on Multiple Listing Services and other online resources• Conducting Open houses and showing the property for prospective buyers • Negotiate the price between buyers and sellers

 Proficient in troubleshooting windows XP, Vista, Windows 7 and Office 2003, 2007 Troubleshoot office applications such as MS Office 2003, 2007, 2010 Internet Explorer 7, 8, 9. TCP/IP and LAN configurations Provide remote support to end users with VPN issues or network related issues Backup and restore data for PC's or laptops that need to be re-imaged or upgraded to new OS Replace hardware items like LCD, System boards, Keyboard, Mice etc. on Laptop & Desktops Network Troubleshooting (IP, LAN, DNS, DHCP) Provide VPN and Web-Ex support Provide technical expertise and guidance regarding customer regarding the resolution of customer technicalProblems and complex installation requirements Configuration of various Antivirus, Antispyware, Anti phishing and removal of Malware, Spyware , Trojans etc. and Optimizing the system for best performance