Jacob Teague Email & Phone Number

Dallas, TX, US

• Play a pivotal role in shaping and steering the vulnerability management program holistically
• Extensively collaborate with diverse product, security, and infrastructure teams across multiple global locations
• Engage in regular meetings with security, engineering, and product leadership to discuss and advance ongoing vulnerability management initiatives and projects.
• Utilize InsightVM on a daily basis to meticulously review scan results, monitor vulnerability remediation progress, and ensure adherence to scanning compliance standards.
• Utilize Wiz on a regular basis to review and analyze vulnerability results, findings, and cloud configuration issues

• Orchestrated the seamless integration of multiple company acquisitions into the Vulnerability Management Program, ensuring alignment with organizational standards.
• Spearheaded the creation of customized Google Data Studio dashboards, offering comprehensive insights into the Vulnerability Management program, including metrics and detailed vulnerability analysis.
• Crafted tailored Power BI dashboards to enhance the effectiveness of the Vulnerability Management program, facilitating in-depth analysis of metrics and vulnerability data.
• Formulated robust vulnerability management processes and policies specifically tailored for external-facing vulnerabilities, bolstering organizational resilience against external threats.
• Engaged InsightVM on a daily basis to meticulously review scan results, monitor vulnerability remediation progress, and ensure adherence to scanning compliance standards.
• Leveraged RSA Archer for efficient vulnerability ticketing and dashboard management, streamlining vulnerability tracking and reporting processes.

Boston, MA, US

• Vulnerability Program Manager
• Established and continuously refine the vulnerability management program, ensuring its efficacy and alignment with industry best practices.
• Serve as the primary liaison and subject matter expert across the organization for all matters related to vulnerabilities, offering guidance and support from discovery through to remediation.
• Drive the lifecycle of vulnerabilities, orchestrating efforts from discovery to resolution in collaboration with cross-functional teams.
• Facilitate monthly vulnerability management meetings with technical leaders, fostering collaboration and strategic alignment in addressing security risks.
• Generate comprehensive monthly reports on vulnerabilities, encompassing SLA adherence, status updates, and other pertinent metrics to facilitate informed decision-making.

Boston, MA, US

• Established, orchestrated, and continually enhanced the Vulnerability Remediation programs for Bullhorn and its acquired entities, fostering a culture of proactive security management.
• Served as the primary conduit for Network Vulnerability Management across the organization, liaising with diverse infrastructure groups to ensure comprehensive coverage and alignment with security objectives.
• Compiled quarterly reports on vulnerabilities, offering granular insights including SLA metrics to inform strategic decision-making and drive continuous improvement.
• Orchestrated monthly vulnerability management meetings with Infrastructure management, facilitating discussions on open vulnerabilities, SLA compliance, and strategizing remediation efforts.
• Optimized Nexpose/InsightVM utilization to scale Vulnerability Remediation operations, enhancing efficiency and precision in vulnerability identification and remediation.
• Vigilantly monitored and analyzed vendor advisories, vulnerability reports, and other intelligence sources, promptly identifying and reporting potential vulnerabilities for triage.

Boston, MA, US

• Spearheaded comprehensive security awareness and education initiatives, including the design and execution of phishing testing protocols for over 700 employees, fostering a culture of heightened vigilance and.
• Led security integration projects, harmonizing security protocols and practices between Bullhorn and multiple acquired entities, ensuring seamless alignment and standardization of information security procedures on a.
• Provided prompt and effective assistance to employees with Security Help Desk requests, consistently meeting internal SLAs and ensuring smooth resolution of security-related issues.
• Initiated the development and implementation of formalized account auditing processes for administrative accounts, laying the groundwork for enhanced accountability and oversight.
• Leveraged CyberArk Administrative tools and reporting capabilities to bolster administrative account management and enhance security posture.
• Took charge of Jira administration for Security projects, streamlining and optimizing processes to enhance collaboration and efficiency across internal and external teams.

Boston, MA, US

• Provided ATS and CRM software support to clients/customers
• Troubleshooted and solved 10+ system ticket escalations a week
• Acted as the liaison between engineering, professional services, and support departments
• Supported business-critical enterprise clients by acting as the point-of-contact for technical issues.
• One of two dedicated support representatives for the companies five largest clients
• Maintained advanced knowledge of Web Services and REST API platforms to assist with technical issues.

Boston, MA, US

• Provided ATS and CRM software support to clients/customers
• Solved complex problems and issues, including those related to relational databases, field maps,API, and email
• Proven success dealing with customers, clients, and support overall achieved by over 100% attainment on scorecards each quarter

St. Louis, MO, US

• Supervised 60+ employees in troubleshooting, and maintenance of hardware/computer labs.
• Acted as a liaison between management and consultants.
• Created and managed schedules for over 100 classrooms.
• Updated internal documentation, performed QA tests of the campus-wide system image, and collaborated with other senior consultants to complete projects assigned by management.

St. Louis, MO, US

• Provided hardware and technical support to students and instructors.
• Completed technical support and testing projects assigned by supervisors.
• Unlocked, locked, and took care of multiple classrooms in short periods of time.

• Provided quality, quick service to customers.
• Took orders from management and diners.
• Handled multiple tables of people, up to 25+ people at one time.

Bachelor Of Science (B.S.), Information Systems

Education record