Jacob Teal Email & Phone Number

Remote, Us

Providence, Ri, Us

Mountain View, Ca, Us

- Managed support operations for Google Domains, Registry, Drive, and Workspace Individual, worked closely with product and engineering teams to develop technical solutions to improve product support experience- Developed in Java and Typescript to embed in-product support experiences, launched and customized platforms for support agents to quickly help users- Created machine learning models using TensorFlow and Natural Language Processing to identify the scale of user issues and created and delivered initiatives to solve them

Palo Alto, Ca, Us

- Provided technical leadership for Workplace by Facebook partnership, working closely with C-level executives, directors, and sales teams to provide technical vision, collaborate on global strategy, and rollout custom built solutions- Supported sales team, driving technical conversations, providing demos, and developing proof-of-concepts- Designs processes, architecture, and methodology for the development and deployment of custom applications and chat bots, resulting in a streamlined customer experience from pre-sales to delivery - Developed custom integrations via RESTful APIs between Workplace and Jira, ServiceNow, Sharepoint, Adobe Sign and more, using Java Spring Boot and React hosted and deployed on Amazon Web Services (AWS)- Seeks recurring business opportunities within existing projects, by fostering relationships with stakeholders and identifying key improvements, resulting in high rates of re-engagement - Led high-level implementations of Atlassian products, including Confluence, Jira, Bitbucket, and Bamboo helping customers implement an agile methodology across their business- Produced and maintained product roadmaps, reacting to customer feedback throughout development, leading an agile team of developers across multiple time zones- Created, designed, delivered, and maintained original technical training material for customers such as Docker, NGINX, Atlassian, Sauce Labs, and New Relic- Wrote scripts using the ScriptRunner add-on and the Groovy language to implement workflow automation, enhance the UI with custom visuals, and create scripted fields.

Santa Cruz, California, Us

- Curated content for a news section, covering topics such as protests, elections, campus leadership, and educational legislation- Managed a team of writers, assigned stories, wrote, edited, fact-checked, and proofread articles and editorials, overseeing final review of paper before it went to press- Contributed advertisement leads, helping keep the newspaper solvent- Mentored new writers to validate quality story ideas, develop their writing styles, and educate on best practices in journalism

La Jolla, Ca, Us

- Provided Matlab code framework for subsequent internships- Used Matlab to analyze ocean surface current wave velocity data taken from High Frequency Radar by running simulations and sanitizing data to improve the accuracy of surface current velocity and vectors by as much as 30%- Presented a comprehensive summary of the project and results to key Scripps Institution of Oceanography researchers and interns

Santa Cruz, California, Us

Writer for City on a Hill Press, the newspaper of record at UC Santa Cruz. Wrote for the Campus desk, stories were about events on campus, the UC system in general, and anything related to UCSC as a whole.

Aurora, Co, Us

Worked as a Research Assistant, creating and updating data records involving contraceptive research at the University of Colorado Hospital.

Bachelor Of Arts (B.A.), Computational Mathematics

Education record