Jacob Thompson Email and Phone Number
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Multi-dimensional leader within the sports business industry with 17 years of ticket operations, pricing, customer service, strategy, sponsorship, marketing and inventory management experience. Accountable for defining dynamic pricing strategies and maintaining price integrity across a competitive Bay Area event market. Proud customer service and customer experience advocate. Flair for creative writing and developing marketing promotions that emphasize an added-value approach. Unofficial staff proofreader, common sense check and trivia ringer.
San Jose Earthquakes Soccer
View- Website:
- sjearthquakes.com
- Employees:
- 400
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Senior Director, Strategy And Business IntelligenceSan Jose Earthquakes SoccerSan Jose, Ca, Us
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Senior Director, Strategy & Business IntelligenceSan Jose Earthquakes Soccer Jul 2019 - PresentSan Jose, Ca, Us- Swiss Army Knife for the organization, intradepartmental strategy consultant and member of senior leadership team- Reabsorbed full control and responsibility of the Ticket Operations Department, their tasks, goals, objectives and staffing (January 2023)-Consult on, improve and approve all Ticketing related products and promotions including; but not limited to: pricing, available inventory, naming convention, fulfillment, and go to market strategy -Manage a team tasked with overseeing Salesforce CRM and the extraction of insights from sales data- Oversee pricing strategy, focusing on the balance between maximizing revenue and attendance while maintaining price integrity- Produce financial modeling and forecasting- Create and analyze fan surveys to improve fan experience and season ticket retention at PayPal Park- Advocated for, negotiated, and oversaw transition from Microsoft Dynamics to Salesforce CRM - Part of select committee to create 'Team Forward Together', the club's DEI Initiative- Provide additional leadership, guidance and creative solutions to Ticket Sales and Service teams- Front of house primary entrance ticketing and customer service lead for ticketed events at PayPal Park-Special projects as assigned by President, CSO, COO
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Director Of Ticket OperationsSan Jose Earthquakes Soccer Jan 2008 - Jul 2019San Jose, Ca, Us• Expert at operating the entire sales process for various national and international sporting events from inception through delivery, including Mexican National Team events, the CONCACAF Gold Cup, and the 2016 MLS All Star Game• Accountable for 18,000 seat Avaya Stadium’s ticket operations for 25+ events a year• Responsible for ticket inventory and risk management to balance optimal usage and maximum income while maintaining a contingency plan• Accountable for event day operations of box office sales, service and staffing, providing an excellent customer entry experience and stadium/parking access control• Generate reports for leadership showing event sales and revenue, attendance demographics, and forecasting game day attendance• Create automated rules to set dynamic ticket prices for 30+ pricing levels, maximizing single and group sale revenues• Collaborate on creating, programming, pricing and execution of all premium and VIP experiences• Weekly meetings with the COO and VP of Sales to develop strategic plans for business operations• Created the sponsorship promotions “Score Late, Eat Late” (Jack In the Box) “Clean Sheet, Clean Cut” (SuperCuts) and “The Modelo Especial Ticket Reserve” (Modelo) 01/13-01/15- Sr. Manager, Ticket Operations01/10-01/13- Manager, Ticket Operations01/08-01/10- Ticket Operations Assistant
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Ticketing And Promotions InternQuinnipiac University Aug 2006 - Jun 2007Hamden, Connecticut, Us-Functioned as box office manager-Set up and oversaw all aspects of new ticketing system for brand new hockey/basketball arena complex-Oversaw and managed all daily and game day box office activities, will call, pass gate, and support staff for men's and women's basketball and men's and women's hockey-Developed and implemented student ticket policies and procedures-Compiled assorted reports and projects for vice president-Developed operations checklists for new arena -
Operations Intern- Chula Vista OtcUnited States Olympic Committee Sep 2005 - Dec 2005Colorado Springs, Colorado, UsCoordinated transportation, housing, facility and miscellaneous needs for athletes, coaches, camps and staff.
Jacob Thompson Skills
Jacob Thompson Education Details
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University Of Illinois Urbana-ChampaignSport And Tourism
Frequently Asked Questions about Jacob Thompson
What company does Jacob Thompson work for?
Jacob Thompson works for San Jose Earthquakes Soccer
What is Jacob Thompson's role at the current company?
Jacob Thompson's current role is Senior Director, Strategy and Business Intelligence.
What is Jacob Thompson's email address?
Jacob Thompson's email address is ja****@****mni.org
What is Jacob Thompson's direct phone number?
Jacob Thompson's direct phone number is +140855*****
What schools did Jacob Thompson attend?
Jacob Thompson attended University Of Illinois Urbana-Champaign.
What are some of Jacob Thompson's interests?
Jacob Thompson has interest in College Football, Itunes.
What skills is Jacob Thompson known for?
Jacob Thompson has skills like Sports Marketing, Ticketing, Sports Management, Sales, Ticket Sales, Sports, Sponsorship, Event Management, Customer Service, Management, Social Networking, Box Office Management.
Who are Jacob Thompson's colleagues?
Jacob Thompson's colleagues are Carlos Ortega, Ron Shinault, Luis Guardado, Julian Donnery, Alejandra Villa, Will Richmond, Massimiliano Donati.
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