Personal Care Administrator
CurrentLead and oversee the day-to-day operations of a 38-person personal care home.· Strategically schedule nurse aides, nurses, cooks, and housekeepers based on strengths and weaknesses throughout the building.· Recruit, retain, and build a cohesive team through collaboration to imbed a culture that promotes teamwork and patient-centered care.Onboard and train new hires to learn Concordia's standards.· Manage employee performance and development with new responsibilities and objectives.· Order and track weekly inventory for all housekeeping supplies in the building.· Analyze patient trends with nursing budgets to identify potential barriers to business growth.· Evaluate balance sheets and allocate resources to maintain a consistent profit margin.· Create and adjust admission contracts based on patient information.· Track and report customer complaints through customer satisfaction metrics and implement improvement plans.· Prepare Business Reports and Quality Management with patient/customer satisfaction metrics and patient care trends to show the fulfillment of organization functions.· Consistently maintain compliance with all Department of Health and Human Services regulatory policies.Collaborate and maintain relationships with all Concordia facilities to maintain census and drive profit.Provide sales skills to outside facility representatives so their patients are admitted to my facility.Act as the point of contact for all clients, vendors, and family members and provide changes to address their concerns.
