Jacob Tobin Email & Phone Number

• Ensure that public announcements are accurate and made on time at one or more stations in accordance with Veolia Transport Operating Plan• Manage the Real Time Passenger Information System:o Ensure the accurate and timely input of unit allocation to serviceso Provide accurate service information to SDM/SC and FC regarding service location and delayso Manage the network PIDS to display accurate service information and customer service messaging to staff and customers• Manage the Provision of timely and accurate information to staff and customers via all existing and future methods of broadcast, so that VTAK customer complaint targets are achieved in compliance with the Passenger Services agreement (PSA)• The effective delivery of communications, especially during times of disruption• Provide customer communication reports for all significant incidents (SI)• Manage the fault reporting and testing of Communication Information Systems (CIS)• Lead introduction of new communications technology or processes• Responsible for making decisions based on the communication requirements of customers Leadership Capability• Developing and maintaining effective teamwork and collaborative relationships with Veolia staff• Leading the implementation of service developments/improvements mandated by the Senior Management team. • Maintaining and promoting quality and safe practice risk management policies. Actively encouraging staff to identify opportunities for improvement• Ensuring compliance within the team to Health & Safety requirements and encouraging proactive hazard identification and management.• Ensure consistent approach to managing and maintaining effective employee performance• And any other tasks associated with role that assist with the smooth running of the VTAK operation

• Provide effective leadership to the security team and ensure that:• Resources are appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately• All physical security to all on site customers is delivered within ARMOURGUARD security policy• Budgets are properly controlled and managed, to achieve best value for money. • All training needs are identified and processed promptly and are undertaken at the appropriate time • Performance Agreements, interim and main reviews are undertaken within the set timescale • All requests for annual and flexi leave are managed and controlled, ensuring that there is adequate cover to maintain services at all times • Performance and attendance issues are addressed at the correct time, in accordance with ARMOURGUARD policies and procedures • To maintain the Security Operations Manual up to date for use by all on site security personnel to cover duties, individual instructions for each post; attendance; use of security equipment; dress standard; training etc• Day to Day operations of the business• Maintaining customer retention • Training / Mentor of staff members • Specializing in internal and external checks of customer properties.• Noise control officer on behalf of the masterton district, carterton district and south wairarapa counicils.• Responding to client and customers alarm activations.• Contracted by the probation office and G4S home detention monitoring