• Led Scrum meetings for multiple onsite and offshore development teams • Served as SME on multiple complicated projects • Managed product life cycle for complex and high-profile projects• Responsible for providing project updates using clear communication to stakeholders• Worked with stakeholders, product owners, and development teams to define project scope• Defined user stories and project requirement documentation to ensure alignment of business need• Conducted user interviews and business analysis to refine requirements and ensure product success• Used business knowledge to identify and resolve complex problems• Owned multiple team roadmaps to ensure all work in progress aligned with IT and business priorities • Hosted product demos and training sessions to provide visibility and clear understanding to end users • Created training materials to assist with product launch and adaption • Identified roadblocks and escalated issues when appropriate • Defined reporting needs and considerations for IT products and solutions • Served as a company-wide resource for IT needs

• Analyzed data to optimize customers operations resulting in immediate cost savings or production increase• Integrated clients onto Coyotes transportation management platform• Collaborated with IT to customize services, to meet the needs of clients• Responsible for providing quality customer service ranging from training clients on Coyotes technologies, tracking freight or setting up emergency shipments

• Recruited for commercial, manufacturing and production accounts within southern Indiana• Researched and identified candidates in databases for client specific requirements and needs• Interviewed candidates to identify potential matches for our clients’ needs