Jacob Vaughn Email & Phone Number

London, Kentucky, United States

London, Kentucky, United States

● Set team goals and individual goals with steps to achieve them● Prepare entry-level agents for Tier 2 positions and Supervisor roles● Analyze data to keep track of negative and positive trends in staff performance● Help agents to become accountable in their arrangement to meet their potential● Perform quarterly reviews and audits of other supervisors to ensure training protocols are in place● Regularly encourage staff and keep morale high to keep employees motivated for outbound sales quotas● Responsible for training employees to meet the company’s standards in KPI’s individually and collectively

London, Kentucky, United States

● Received and processed all mail for the Federal Motor Carrier Safety Administration (FMCSA) ● Assisted with the COVID transition to working remotely by overseeing the equipment distribution● Supported in the FMCSA mailroom with processing outgoing mail, postage, and mailroom tickets● Liaison for supervisors and new hires visiting the call center during the COVID lockdown to help meet their needs, such as preparing equipment for trainees and explaining processes

Annville, Kentucky, United States

● Regularly traveled to Honduras for ministry and aid work● Managed youth ministries in the town of Danli, Honduras● Preached and ministered freelance to help fund volunteer opportunities● Worked in collaboration with Christ Cares World Ministries in Honduras● Supervised a soup kitchen for children in one of the most impoverished Honduran communities

Phoenix, Arizona, United States

● Exceled with sales and consistently met goals● Followed company protocol by using the script● Kept calls concise while meeting customer needs● Answered high-volume calls and provided superior customer service