Develop, implement, and monitor regional sales and incentive programs designed to drive national retailers productivity and meet or exceed established Key Performance Indicators. Audit national retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction. Consult with District Principals to implement national retail location specific action plans for improvement. Communicate sales programs results/effectiveness to the field. Train, coach, and educate national retailer employees on VZW competitive advantages, products and services, promotions, methods and procedures, and point-of-sale ordering systems. Provide both formal and one-on-one training and coaching sessions as needed to ensure that national retailer store quotas are met and exceeded. Drive national retailers to hit sales objectives. Develop marketing plan for and participate in store grand openings and special events. Observe store personnel’s sales techniques and customer interaction, and coach employees on VZW selling strategies.

Consistently energize customers as well as sales team. Fully support the delivery of the ultimate customer experience, by working with solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed. Model excellent customer service by demonstrating and holding my team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers. Manage store merchandise and layout to align with store merchandising plans. Effectively manage the performance of sales team. Asses and track team’s performance, which includes meeting and exceeding assigned quotas, and working with tteam to implement development plans for any existing skill gaps. Strive to ensure my team contributes to the growth of a loyal VZW customer base, by providing ongoing development, training, and coaching that inspires and motivates team. Utilize a wide range of people and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensure that compliance, sales, and retention objectives are met. Consistent ability to build, motivate, and manage a strong sales team to help keep Verizon Wireless at the forefront of the technology solutions landscape.

Analyze customer needs and present value-added solutions. Inspire and excite customers about how our solutions can impact their lives. Ensure that our customers leave our stores with the best solutions for their needs. Deliver the best product set-up and coaching experience possible. Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions. Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends. Support daily business operations, including processing customer transactions and auditing cash receipts daily. Use outstanding sales expertise, passion for VZW technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing existing customer base, consistently deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services.