Jacob White Email & Phone Number

Kirkland, Wa, Us

Peak Mojo transforms how sales professionals prepare and practice their pitches with the power of AI.

San Francisco, United States, Us

Future of SaaS was founded with a vision of providing the most comprehensive resources, content, and learning materials for SaaS leaders at every stage of growth. This is why we cover everything from finance and investment to marketing, strategy, customer success, DEI, and much more!

Wilmette, Il, Us

Wizards of Ops is the best Slack community for operations professionals to gather, question, and share their expertise. With over 800 members and 350 companies represented, WizOps functions as a community to get advice, accolades, and dive into the sorcery of everyday operations conundrums. As a bonus, the WizOps community is ops-only, making it easier for our members to do good work and get the job done.

New York, Us

HYPCCCYCL is an invite-only, professional community where top B2B revenue leaders cross-train their GTM skills with VCs.

New York, Us

RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!

Everywhere, All, Us

Support Driven is a community for Customer Support and Success helping each other. Through this community I have been able to learn from others in support and customer success, as well as offer mentorship in areas I have learned through my time in support and success.

Fractionals United is the leading global community for Fractional Leaders. It's the go-to place for Fractionals to grow their expertise and business, network with other like-minded executives, and access valuable resources and support.Companies can also take advantage of the community if you're in need of Fractional Leaders to help grow your business

* Coach / Mentor / Advise over 200 start up founders and entrepreneurs for early stage start up knowledge* Validate solutions for founders ideas, determine client product fit for technologies not yet developed* Facilitate Market Research for founders to establish an effective understanding of their TAM and SAM, as well as competitive analysis* Connect UI / UX designers and researchers to founders to facilitate early stage development and partnerships between professionals* Facilitate partnership with vendors such as Wizards.lat and twig.io, offering additional affordable services for early stage founders while building out their tools and organizations per their GTM strategies* Instill effective Customer Centric mindsets, and data validation best practices for early stage founders to grow their business based on customer input* Operationalize existing Post Sales organizations through Executive Management Coaching with a focus on growing teams and new management* Train, grow, and develop existing teams and ICs with a desire to move into a People Management position - performing skill gap analysis and building career roadmaps* Establish early stage culture development for startups who are growing their teams. Coaching, mentoring, and guiding founders to establish best practices that allow their positive workplace cultures to thrive in an ever changing environment.* Deliver workshops at incubators and other online platforms, delivering best practices on all services ClientClimb offers for those founders to self service based on information they learn.* DECA Judge for Washington State - mentor / judge budding entrepreneurs and business people from High Schools and Colleges across Washington State

Kirkland, Washington, Us

•Created and Implemented new hire onboarding to standardize onboarding across the company, improving knowledge transfer of new hires to less than 4 weeks•Increased customer retention and subscriptions, reduced churn by 10% by retaining existing clients with Customer Success Managers•Enhanced customer experience, adoption and expanded workflow creation capabilities - developed internal and customer facing training programs for product Workflow Development •Improved overall health scores of customers - Increased version visibility and updates, tech validated use cases to press feature adoption •Provided strategic direction for business growth with Pre Sales and POC definition, customer journey, and feature adoption•100% Customer Satisfaction on support tickets for contiguous 48 months

Remote, Us

•Directly accountable for Global Customer Technical Support Team productivity and development, consisting of over 200 individual contributors and managers across multiple global time zones and geographical regions•Defined and maintained Service Level Agreements for Standard and Support offerings, meeting 99% of service levels (SLAs)•Implemented Live Support Chat - reducing overall ACH by 15%•Established a Follow the Sun process for Critical / High Severity incidents, improving our customer service and transactional feedback responses by 100% for these issues•Developed and delivered all training programs for the entire Customer Success organization - Onboarding new hires, Subject Matter Expert, Career Development/Soft Skills, best practices, Management/Leadership trainings, Implicit Bias/xenophobia trainings•Forecast Capacity Planning for headcount to accommodate company and product growth, averaging 20% growth every quarter•Processed ~12,000 new tickets each month, maintaining defined SLAs, and NPS of over 90% for transactional feedback for continuous improvement•Instrumental in maintaining an attrition rate within Customer Success of less than 4% through relationship and workplace culture nurturing•Received CrowdStrike’s Hero of the Quarter Award 2 time, 2015 and 2019

Norfolk, Va, Us

Northlake, Il, Us

Seattle, Wa, Us

Newport News, Virginia, Us

Washington, Dc, Us

Bachelors, Bsba Marketing

Technical Training, Radar Communications And Systems Technology

Technical Training, Electrical, Electronics And Communications Engineering

Great Lakes, Electrical, Electronic And Communications Engineering Technology/Technician

San Diego, Electrical, Electronics And Communications Engineering

San Diego, Electrical, Electronic And Communications Engineering Technology/Technician

Great Lakes, Electrical, Electronic And Communications Engineering Technology/Technician