Jacob Whitt Email & Phone Number

Mountville, Pa, Us

Millersville, Pennsylvania, United States

Work independently to provide technical support services for complex, business critical applications.Design, configure, test and support new solutions and features of university applications. achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures, and constraints of the clinical or business operation supported by the application.Work with a variety of vendors, business owners and IT team members to evaluate and recommend solutions to complex problems, issues, and requests. Investigate emerging technologies and new software to identify opportunities to improve efficiency, cost effectiveness, and functionality. Actively pursue professional development opportunities to ensure technical skills remain current.

United States

• Supports/troubleshoots client and server related issues pertaining to the RIS application.• Implements software updates and hotfixes including deploying database upgrades in all regions as requested.• Troubleshoots RIS services outage as they occur. Tracks and resolves related incidents and alerts within RIS client by following incident management procedures.• Troubleshoots issues related to eRAD RIS distribution solutions (Fax, EMR, e-mail, etc.).• Supports RIS QA testing to assess software quality in regards to new features or bugs.• Uses eRAD service platform for updates, moves and other DB operations as requested.• Deploys and supports new system features and enhancements.• Identifies and documents software bugs and errors.• Monitors overall system health and integrity.• Maintains data integrity and security pertaining to sensitive data.• Fulfills change management tracking and documentation.• Identifies root causes for any software related issues.• Collaborates and works closely with RIS Engineering team members.• Documents, supports and updates processes.• Identifies and prevents system interruptions.

Baltimore, Maryland Area

• Assisting doctors view medical images in an online viewer• Travel to outside companies to assist referring doctors and train them on our website if necessary• Assist with account creation for patients• Teach marketing representatives how to use our administrative portal to create doctors accounts.• Troubleshoot and upgrade servers• Distribute testing roles to fellow employees and assist with questions about software testing• Test clinical software before its released to production systems• Search databases for medical records and images of patients• Help with website additions via a SQL GUI

Baltimore, Maryland Area

• Troubleshoot software related issues for employees who are needing computer assistance• Locate patient records on file to assist on site employees• Escalate issues to the appropriate groups for future trouble shooting• Cache medical imaging files to computers remotely

Fawn Grove Pennylvania

Set up chrome books in enterprise enrollment Move electrical equipment Enroll iPads into school system Assist other tech support team members if necessary

Bachelor'S Degree, Computer And Information Systems

Completed a degree in computer information systems with a certificate in data science at California University of Pennsylvania graduated.

Associate Of Arts - Aa, Web Development And Design

Education record