Jacob Wicks Email & Phone Number

Overland Park, Kansas, United States

Kansas City, Missouri, United States

 Manage, maintain, and support firewalls and security event monitoring. Monitor, analyze, and interpret security/system logs for events, operationalirregularities, and potential incidents and escalating issues. Provide support to remediate vulnerabilities such as patching using toolssuch as Ivanti and Tanium, implementing controls to mitigate risk, andensuring secure configuration of systems. Analyze suspicious emails, phone calls, and other potential securityincidents to determine false positives or needs for escalation. With direction, perform regular threat hunting utilizing security tools andintelligence information to identify potential security threats. Perform research and remain aware of new and emerging threats to ensurenewly discovered vulnerabilities are addressed. Manage Tanium user, user group, computer group and action group. Implement Role Based Access Control (RBAC) and permissions to content. Apply procedural concepts to configure Tanium to sync to LDAP. Create Boards in Tanium Trends to keep track of various sources. Push packages to vulnerable assets using Tanium Deploy. Research emerging vulnerabilities and use Tanium Interact to search forvulnerable systems. Monitor software inventory using Tanium Asset Module. Use Tanium Performance Module and Direct Connect to troubleshootsystems, i.e. application crashes, system crashes, memory usage, CPUusage etc.

Clearwater, Florida, United States

• Resolved malfunctions with systems and programs through command prompt and PowerShell.• Break down and evaluated user problems, using test scripts, personal expertise, and probing questions.• Patch software and install new versions to eliminate security problems and protect data.• Utilized Microsoft 365 admin center to add/remove users from distribution groups.• Established new user email accounts in Microsoft Exchange.• Maintained Barracuda spam filter to reduce potentially harmful emails from infiltrating customer networks.• Provided Tier 1 IT support to non-technical external users through Citrix XenApp, phone, email, and chat support services.• Compiled and accurately maintain service ticket records into incident tracking system to facilitate faster problem identification and resolution.• Correct connectivity faults to restore user access to local networks, cloud-based storage, and public web.

Palm Harbor, Florida, United States

Currently refocusing my career into I.T. by studying at Pinellas Technical College and getting more certifications.

Oldsmar, Florida, United States

Pull product orders based on pick tickets - Process shipping labels and manifests in ShipStation and ShipRush - Utilize Warehouse Management System scan guns and tools for the purpose of maintaining proper product inventory levels and product location tracking - Support Quality Control processes by ensuring inbound/outbound shipments are accurate and free of damage - Manage distribution area by organizing and consolidating product stock; identifying, monitoring, and reporting inventory levels; evaluating and processing damaged or defective product - Perform product handling using motorized and manual equipment, including forklift, pallet jack and hand truck - Provide customer service by identifying and resolving concerns; answering questions; and responding to assistance requests - Conduct physical inventory on a quarterly basis

Associate'S Degree, Cybersecurity

Computer Information, Cybersecurity

High School Diploma

Activities and Societies: Varsity soccer, A+ program