- Responsible for establishing and growing long-term, trusted relationships with VP and C-Level executives- Partner with the Director of Delivery to ensure quality and consistency of delivery across account portfolio- Lead new business initiatives and client growth strategy- Tracking and reporting of account financial health and business forecast- Manage cross-functional delivery teams for platform development, brand creative, integrated campaigns, online advertising, inbound and paid advertising- Accounts include Coca-Cola, Georgia Aquarium, Park Mobile, S&T Bank, and Children’s Healthcare of Atlanta

As Account Director at Narwhal Digital, I’m responsible for leading major account teams including Coca-Cola, Georgia Aquarium, and Children’s Healthcare of Atlanta.

- Directed a team of approximately 15 resources including developers, designers, testers, project managers, and business analysts to support Onepath’s 500+ IT Services clients with custom software, web development, and cloud infrastructure solutions.- Oversaw department strategy and financial goals attainment for Onepath’s software consulting division, including 30% year-over-year growth at minimum 40% margins. - Led efforts in driving customer acquisition through documenting requirements, solutioning, estimating, and creation of SOWs. - Hired and developed team members to meet customer demand for projects, managed services, and support to maximize department revenue and margin. - Oversaw project management to align with Agile and Waterfall methodologies.- Transformed department to a mixed staffing model with full-time delivery team and scalable on-demand contractors to meet customer needs, resulting in increased productivity and eliminating idle time. - Expanded product portfolio with additional managed services and restructured customer contracts to drive recurring revenue, resulting in a shift from 100% project revenue to 50% recurring revenue. - Improved Net Promoter Score to over 98% from AMS clients by improving processes in project management, support delivery, and Account Management.

- Established business to serve the needs of the SMB market with CMS web development, search marketing, inbound marketing, print design, and website hosting.- Secured offshore and internal resources necessary to deliver projects and recurring services, resulting in minimal overhead and high labor capacity.- Consulted clients on best practices for implementing successful marketing initiatives through brand development, website development, and digital marketing.- Led company to successful acquisition by BlueWave Computing in 2011.