• Coordinated security incident response testing and phishing simulations• Ensured compliance with client-mandated security controls• Monitored vulnerabilities and recommended remediation based on criticality• Tracked known risks, security issues, and items of non-compliance to ensure proper corrective actions were taken• Performed policy changes, patches, and troubleshooting on web security, email security, and DLP servers• Assisted with planning and implementation of technologies such as Multi-factor authentication, mobile device management, and endpoint detection and response• Communicated with stakeholders regarding security incidents and policy changes• Assessed alignment with the NIST Cybersecurity Framework

• Provided hardware and software technical support to employees• Ensured the proper tracking of all access changes and hardware inventory transactions• Performed weekly identity and access audits to mitigate the risk posed by rapidly changing staffing needs• Trained new employees• Configured computers prior to issuance• Set up new call center environments based on client staffing needs• Maintained schedule of on-call technicians

• Performed daily and monthly operations on Unisys enterprise server• Built reports in IBM Cognos as requested by branches• Verified accuracy of data entry• Participated in internal and external audits• Proofed and processed transactions from branches and remote customers• Maintained tape, CD, and offsite backup media for contingency operations• Assisted branch employees with technical needs and basic troubleshooting