Jacob Moser Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

- Selected to participate in an intensive, 6-month training program for conventional Mortgage Underwriters- Reviewed pre-qualified and in-contract loans, applying underwriting guidelines, to identify any potential roadblocks- Used critical thinking to troubleshoot and resolve issues that may disqualify a borrower before the loan entered processing. - Collaborated with Loan Officers to assist with loan set-up and ensure a smooth and efficient approval process. - Ordered documentation for evaluation such as Credit Reports, Verifications of Employment, Title Work, and Tax Transcripts

Columbus, Ohio, United States

- Provided excellent inbound and outbound account support over phone- Collaborated with my team to identify insights drawn from day-to-day work and think critically to find creative solutions- Consolidated team metrics & performance into a weekly summary in order to show our combined impact on queue volume- Created career growth opportunities for fellow teammates with the Learning & Development Employee Engagement Team- Introduced new hires to CoverMyMeds Culture as a member of the Core Value Mentorship Program- Assisted new hires in learning their role through one-on-one, hands-on training

Columbus, Ohio, United States

- Managed five projects over three months- Updated the Core Values Mentorship Program by creating new training materials for the mentor team- Synthesized and presented Culture Amp results to a wide range of stakeholders from peers to senior leadership- Collaborated to develop a new podcast-style Learning & Development resource to benefit team members working remotely- Implemented cross-business unit strategy to educate on the benefits of Glassdoor to culture and growth of the company- Coordinated and produced an all-staff meeting themed around Employee Resource Groups

Columbus, Ohio

Columbus, Ohio Area

-Developed a daily social media strategy for promoting the movement, communicating our values and engaging with the campus-Coordinated with graphic designers and writers to produce content for social media posts-Collaborated with a small team to plan and execute a live weekly meeting containing speakers, live music, video and other creative elements

Florianópolis Area, Brazil

- Pioneered a student-led movement by developing new ministry strategies and equipping students to operate independently of staff- Mentored 2 student leaders and coached them into leadership roles in the movement on their campus- Authored a monthly newsletter in order to maintain an ongoing relationship with 120 financial partners- Collaborated to create content to market our local movement and highlight current events across multiple social media platforms- Promoted a healthy interpersonal environment on an 8 person team through open communication, encouragement, and conflict resolution

Columbus, Ohio

- Communicated the vision and goals of the ministry through emails and face-to-face meetings in order to generate 120 monthly or one-time financial partners- Regularly produced video content to promote upcoming events, highlight recent activities, and communicate the mission of the organization through our social media accounts- Collaborated with a team of staff and students to plan and execute weekly meetings including both live and digital elements with an average of 400 people in attendance- Participated on various teams responsible for organizing and marketing several events and weekend retreats