Jacob Arlington Email & Phone Number

Kuala Lumpur, MY

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Led user research activities, including interviews, testing, secondary research, synthesis, and analysis.
• Conducted a UX Workshop and collaborated with the team to create intuitive and innovative designs based on user feedback, enriched user involvement, and up to a 20% improvement in conversion rates.
• Developed user flows, wireframes, prototypes, and high-fidelity designs using tools like Figma, Miro, Mural, and Adobe XD, resulting in a seamless user experience that contributed to a 50% reduction in user onboarding.
• Able to bring the UX strategy to life with beautiful, intuitive, pixel-perfect aesthetics and UI design patterns that follow the latest interactive design best practices.
• Prioritized user-centered design principles, resulting in an impressive 35% improvement in overall customer satisfaction ratings.
• Mentored UX/UI designers as a Team Lead, providing feedback and guidance for professional growth and around 30% improvement in design skills and contributions to project success.

New York, United States

• Developed the UX strategy for projects.
• Leveraged UX processes and methodologies to decide the best approach for projects of varying complexity.
• Research and understand company culture and vision to create and enhance web and mobile applications to exhibit that vision.
• Constructed design systems and adopted existing brand guidelines/systems, ensuring consistency.
• Developed personas and translated user needs and business goals into strategic experience design materials such as customer journeys, information architecture, user flows, wireframes, and interactive prototypes.
• Engaged closely with developers to adopt and understand new design systems.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Led the end-to-end design process for digital products, including websites, web applications, and mobile applications, accumulated user engagement and boosted overall user satisfaction.
• Competitor research led to design decisions that dwindled abandonment rates by around 30% and raised conversion rates.
• Built up system design guidelines and UI library that reduce revision cycles by up to 50%.
• Communicated and justified solutions to internal and external stakeholders in a clear and compelling way.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Assigned as a single UI/UX designer (one-man army) to oversee all design works.
• Prototyped and designed the Malaysian government website, resulting in improved user satisfaction and a 30% improvement in user task completion rates, leading to streamlined citizen interactions and elevated digital.
• Enhanced UX of platforms like CIS, HIS, and CRM, leading to increased user enrollment and a 20% improvement in overall user experience.
• Collaborated with project contributors, stakeholders, and multidisciplinary teams to create user-focused concepts and interactive solutions for web/mobile interfaces, resulting in a decrease in user errors and a 30%.