Jacob Shafer Email & Phone Number

Assisting USAble Life by providing business process analysis, building web-service-based software integration solutions, and migrating data sets between organizations. Building up integrations (e.g. Salesforce and DocFinity) in the USAble toolbox which will benefit upcoming projects and process improvements.

Manager, Cloud ServicesMay 2019 - October 2021Manager of Cloud Operations team that delivers SAS DocFinity solutions by leveraging AWS technologies to provide a reliable, scalable, performance-driven DocFinity experience to cloud customers. Managed the migration project of previously on-premise customers as well as onboarding native cloud customers. Worked across business verticals to deliver EDM solutions that enable organizations to leverage EDM and BPM toolsets to automate and stabilize their business processes. Manage team of network engineers who are tightly integrated with DevOps teams within the company to constantly enhance the services made available to customers in an agile environment.Manager, Consultant ServicesSeptember 2014 - May 2019Manager of Professional Services team that delivers integrated solutions by working directly with high-value customers in Higher Education, Insurance and other industries. Consultant to clients, helping to ensure project and product success, including change management and data management practices. Part-time Project Manager, providing resource allocation, operational tracking, planning, and execution of projects which require Consulting Team resources. Develop Jr. Consultants by maintaining Consultant Professional Development program to accelerate the development of Jr. Consultants. Implement strategic and operational initiatives as defined by Director of Professional Services & Management Teams.Business Process AnalystSeptember 2010 - September 2014Provide professional services for existing DocFinity customers, including Business Process Management (process documentation and re-engineering, BPM software design, integration design, , testing, deployment), Content Management (electronic form design and development, paper document capture including barcode/OCR), and Project Management (project leader providing communications, tracking, billing in order to bring projects to completion)

Systems manager, support manager, and application developer for this enterprise document management system for multiple departments on campus.Workflow Design: single resource in charge of design, development of electronic document workflow solutions for multiple departments (including Admissions, Accounts Payable) to develop electronic document workflow solutions; designed solutions, developed software to implement, managed test case development and implementation of test strategies and production support.