• Managed budget implementations, employee reviews, training, schedules, and contract negotiation.• Oversaw hiring, training, and managing a diverse team of over 30 employees.• Developed and implemented strategies to lower risk and liability.• Cultivated strong relationships with clients, vendors, and partners.• Created programs to reach new markets generating long-term income.• Monitored financial performance, set budgets, and controlled expenses.• Formulated written policies and procedures to streamline operations.• Maximized efficiency by coaching and mentoring personnel.• Executed operational strategies to build customer and employee loyalty.• Introduced cost-saving measures to reduce overhead expenses.