Jacob Bailly Email & Phone Number

New York, New York, United States

Saratoga, California, United States

Dallas/Fort Worth Area

- Evaluate business opportunities, strategize with internal and external partners, and design and implement new software, tools and processes to grow the business- Design, implement, and maintain a corporate infrastructure for a dynamic and rapidly growing service organization- Provide technical strategic analysis and planning for a suite of internal and customer-facing applications- Mentor and manage software engineering and information technology specialists- Design, implement, and maintain a database environment combining information from a wide variety of different internal and external sources, and manage this data in a unified data warehouse environment- Analyze company-wide business process and construct new tools and process to optimize efficiency and productivity

- Lead a technology organization providing billing and customer management services to multiple clients with millions of end customers. - Hire, train, mentor and manage a team of geographically remote technical developers and specialists - Design, implement and maintain a suite of complex back-office support applications, using Java and JSP, Apache, MySQL, Linux and other related technologies - Architect and maintain a geographically diverse network providing high availability and performance, using a variety of clustering and failover technologies - Design and implement a collection of database and data warehouse environments, providing real-time replication of data and high-performance transactional and reporting systems using both homegrown and commercial applications - Participate regularly in corporate strategic planning, vendor and client relations and business development activities

- Worked on a small, focused project team to design and implement a new line of business within the company, focused on offering a customized technical support product to the small and medium business market - Designed and implemented a highly specialized CRM and billing system - Developed and integrated software and tools to assist technicians in supporting end customers - Help design systems to support a new outbound and inbound call center - Developed and managed technology budgets, utilizing a combination of internally developed applications and systems and open-source frameworks and tools - Provided a communications and operational interface between the special project group and the larger Covad technical and business organizations - Assisted with technical and operational vendor selection and rollout

- Rapidly moved from an individual contributor providing software support services to the entire business organization to the manager of a new support team - Developed business cases for the creation and expansion of a software support organization focused on both internal and external customers - Developed personal and team expertise across a wide range of technical and operational processes critical to the company’s business, providing frequent and in-depth consultation to technical and business staff - Handled escalations and business communication activities related to software support requests - Assisted the team, on a daily basis, with the technical architecture, design, implementation and execution of tasks required of the software support organization - Helped the software development organization improve and expand on new and existing software applications - Developed extensive systems documentation and technical training - Interfaced between technical engineering groups, internal and external business users to troubleshoot technical problems, analyze business processes and help ensure that the technology organization delivered quality solutions to meet customer needs. - Integrated issue tracking software and designed workflows to ensure timely and trackable resolutions to problems - Performed daily problem resolution using Java, JSP, Perl, SQL and business analysis and project management skills - Helped repair troubled working relations between geographically disparate technology and operations teams

- Helped lead efforts to purchase intellectual property and business assets of a failed dot-com company out of bankruptcy court - Developed business relationship with vendors and partners to ensure business continuity and growth - Successfully developed managed a product-based e-commerce company, including maintaining vendor and supplier relationships, web marketing and sales, telephone and electronic customer support, warehouse management and accounting and tax management - Executed successfully on a 2-year build and exit strategy

- Directly responsible for designing, implementing and maintaining all e-commerce applications, including a state-of-the-art website based on the Bluestone application server utilizing a variety of J2EE technologies, including JSP, servlets, XML, JDBC, EJB, etc. - Designed and implemented a variety of Java based software tools to increase internal business efficiency. - Designed and implemented a wide variety of B2B and internal data synchronization programs and processes. - Worked closely with all members of management team on business strategy, technology planning and company growth. - Directly responsible for all database administration and maintenance on Oracle 8i and MAS90 databases. - Designed, implemented and maintained geographically scattered Windows NT and Linux networks, including performing all procurement, configuration, administration and support functions. - Provided guidance and mentoring for IT staff, and provided technology training for other company associates. - Assisted in the design and implementation of web kiosk computers, which were placed in doctors’ offices around the country.

- Designed, implemented, tested and maintained a variety of e-commerce and back-end programs, using JSP, Java, Perl, SQL and UNIX shell scripts. - Acted as a technical liaison with business partners. - Managed the code deployment process for the company. - Coordinated the activities of various business units within the company with the activities of the technology department. - Carried out technological requirements of a corporate bankruptcy and business restructuring.

- Performed UNIX system administration on a network of Solaris and Linux machines. - Designed, implemented and maintained corporate intranet and internet sites, using Java and HTML technologies. - Provided programming assistance and guidance in Java, C, C++, Visual Basic and SQL. - Managed the selection and implementation of a new ERP system. - Coordinated Y2K preparation projects. - Assisted in the administration of a network of about 100 Windows NT workstations.

- Designed, implemented and carried out extensive module and integration testing plans for an embedded software system written in Ada. - Developed and modified technical software design documentation.

- Administered a network of 50 Solaris, SunOS, Alpha, Data - Assisted software engineers with C, C++ and HTML programming projects. - Performed hardware and software support on PC, Macintosh and various UNIX platforms

Masters, Computer Science

Bachelors, Computer Science And Engineering

Activities and Societies: - Tau Beta Pi - Engineering Honor Society