Jacob Bush Email & Phone Number

Incline Village, Nv, Us

Tampa, Fl, Us

Reno, Nv, Us

Managing Epic Community Connect program and EpicCare Ambulatory applications teams. Leading the initiative to increase the quality and profitability of the Community Connect program by transitioning the program's managed services model from vendor managed to host managed. ➥ Improving program quality and efficiency by building a team of FTE, multi-certified Senior Applications Specialists and eliminating the high-turnover consultant supported model. ➥ Reducing costs to Connect sites and improving host profitability by eliminating high-cost consultant contracts and utilizing the team of dedicated Community Connect FTE analysts to deliver maintenance, optimization and project requests. Ambulatory applications teams in my purview of leadership encompass EpicCare Ambulatory, Research, Behavioral Health, Dorothy (Home Health), Comfort (Hospice), Healthy Planet and Compass Rose analysts. I absorbed this team while it was operating at a 30% staffing deficit and successfully backfilled all vacant positions within 90 days. I continue to manage and develop the team having promoted 20% of the people into senior positions since inception in January 2023. Promotions have resulted in increasing the capacity of the team to take on and lead projects, ultimately reducing the need for project manager resources for optimization requests.

Reno, Nv, Us

Reno, Nv, Us

Led business development operations within a manufacturing environment with responsibility over for 30 distribution partners across the Eastern US and Canada. I reviewed and streamlined processes with a focus on improving efficiency and achieving operational metrics in addition to mentoring internal team members. I led the design and implementation of innovative sales/business development processes in addition to serving as the point of contact for the organization’s CRM system.➥Promoted from Administrative Assistant (temp role) into Business Development Manager within a short period of time due to demonstrating exceptional leadership and technical/operational acumen. ➥Researched and implemented the organization’s first CRM system in addition to managing a marketing budget of $300K annually which was used for tradeshows, advertising, and sales/marketing expenses. ➥Grew revenue 10% year over year by constructing a distributor partner agreement to boost product sales.

I was a hands-on leader within a family-owned ranch with oversight on the planning and execution of large-scale events. I worked closely with clients on event planning and contract execution in addition to successfully diffusing escalated customer service and/or event issues. ➥ Increased max capacity for the property from 50% to 100% by improving advertising strategies and building effective partnerships with 70+ local vendors.

Reno, Nv, Us

I supported daily sales and administrative tasks along with support the administration of both a CRM and ERP system. ➥ Increased contract processing from 4,000 to over 12,000 without increasing resources by streamlining current processes and identifying operational inefficiencies.