Jacob Black-Lock

Jacob Black-Lock Email and Phone Number

Senior Product Manager | Architecting solutions to make good ideas into reality @ TELUS
vancouver, british columbia, canada
Jacob Black-Lock's Location
Vancouver, British Columbia, Canada, Canada
Jacob Black-Lock's Contact Details
About Jacob Black-Lock

Tell me your product vision and I can make it a reality.I work as a catalyst for organization development, process optimization, and product improvement. I clear the way, build the path, incite the plan, and establish the systems so that my colleagues can focus on what they do, do it well, and grow.Everywhere I go, I see the opportunities to improve processes and experiences to make the world better for everyone. Whether as a consultant, product manager, or business analyst, I am constantly compelled to seek optimal solutions that integrate technology and the best of Design Thinking, Agile, Lean, and other business best practices. Recently, I have done this work as a Product Manager at TELUS, where I designed and implemented several new capabilities for the Internet, TV, and SmartHome product lines.I get invigorated when I encounter an organization that has a desire to be better; there may be obstacles in front of them, but a spark of potential can lead to abundant opportunities and possibilities. Bring me on board, and I will fuel that spark into organizational success!

Jacob Black-Lock's Current Company Details
TELUS

Telus

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Senior Product Manager | Architecting solutions to make good ideas into reality
vancouver, british columbia, canada
Website:
telus.com
Employees:
23353
Jacob Black-Lock Work Experience Details
  • Telus
    Senior Product Manager
    Telus Feb 2023 - Present
    Vancouver, British Columbia, Canada
    As a product manager for consumer high-speed Internet access, I develop strategy and coordinate home solutions customer experience, product evolution, and geographic expansion.
  • Telus
    Product Manager
    Telus Mar 2019 - Feb 2023
    Vancouver, British Columbia, Canada
    As owner of the user experiences for Self-Installed PureFibre Internet, Optik TV, and SmartHome Security, I managed a cross-functional program to transform how products are delivered to customers. As the solution architect of self-install experiences, I led system development, user experience design, and operational readiness to make new customer onboarding no longer require a technician visit. As a leader among my peers, I championed the product vision and implemented an Agile program structure to coordinate delivery across our strategic pillars.
  • Telus
    Project Manager
    Telus May 2018 - Mar 2019
    Vancouver, British Columbia, Canada
    As a project manager with TELUS Broadband Networks, I established systems and processes to support new products and services. This included leading field trials of consumer-facing devices, preparing communications and learning materials to educate install and repair technicians, and coordinating with stakeholders from across the business to ensure that all key risks and considerations we identified and planned for.As an organizational strategist with the New Products and Services team, I supported the development of our "2020 Foresight" strategy, proposed new ways of structuring the distribution of team member responsibilities, and designed and implemented a project performance scorecard that evaluated the success of our initiatives using qualitative and quantitative metrics.
  • Ibm
    Project Manager
    Ibm Dec 2016 - May 2018
    Vancouver, Canada Area
    As part of IBM's Centre for Advanced Learning, I planned, coordinated, and oversaw the design and development of digital services for reporting and measurement of corporate learning experiences. Learning within an organization is essential to success, but it is difficult to track and quantify the impact and effectiveness of online learning experiences. I established processes and led the development of the analytics tools to report on performance metrics to ensure our projects are creating business value.
  • Myriad Media
    Business Process Consultant
    Myriad Media Oct 2016 - Dec 2017
    Vancouver, Canada Area
    To support Myriad Media's Vancouver Digital Media and Design team, I worked to optimize team processes and organizational structures. Key areas of analysis include HR analytics, team leadership/organization, performance metrics, growth strategy, and software tools to support business process transformation.
  • Provincial Health Services Authority
    Business Analyst
    Provincial Health Services Authority Jan 2015 - Apr 2015
    Vancouver, Canada Area
    Working on the Clinical and Systems Transformation Project with the Device Team, I researched and prepared briefing reports to governance committees that clearly communicated device implementation alternatives, outlining both technical compatibility and user-based testing or workflow considerations; converted technical concepts to plain language for user understanding.

Jacob Black-Lock Skills

Leadership Public Speaking Event Planning Nonprofits Consulting Information Technology Facilitation Systems Analysis Business Process Improvement Governance Organizational Governance Theory Audio Visual Production Strategic Policy Development Team Leadership Team Process Facilitation Customer Service Teamwork Business Process Analysis Strategic Planning Healthcare Information Technology Microsoft Office Organizational Development Problem Solving Human Capital Project Management Business Analysis Communication Change Management Event Management Requirements Gathering Strategy Management Consulting Business Process Agile Methodologies Agile Project Management Jira Design Thinking Product Management Technology Management Community Outreach Volunteer Management Public Relations Team Building Negotiation Microsoft Excel Powerpoint Microsoft Word Analysis Social Media Management

Jacob Black-Lock Education Details

Frequently Asked Questions about Jacob Black-Lock

What company does Jacob Black-Lock work for?

Jacob Black-Lock works for Telus

What is Jacob Black-Lock's role at the current company?

Jacob Black-Lock's current role is Senior Product Manager | Architecting solutions to make good ideas into reality.

What is Jacob Black-Lock's email address?

Jacob Black-Lock's email address is ja****@****ail.com

What is Jacob Black-Lock's direct phone number?

Jacob Black-Lock's direct phone number is +177837*****

What schools did Jacob Black-Lock attend?

Jacob Black-Lock attended Simon Fraser University, Beedie School Of Business At Simon Fraser University, University Of Victoria, Ibm Learning: Agile Academy.

What skills is Jacob Black-Lock known for?

Jacob Black-Lock has skills like Leadership, Public Speaking, Event Planning, Nonprofits, Consulting, Information Technology, Facilitation, Systems Analysis, Business Process Improvement, Governance, Organizational Governance Theory, Audio Visual Production.

Who are Jacob Black-Lock's colleagues?

Jacob Black-Lock's colleagues are Scott Walsh, Ashlee Gagnon, Cherry Chen, Aneesha Jyoti, Tara Osterbauer, Imogene M., Chris Sinclair.

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