Network Operations Center Technician
CurrentContinuously monitor network systems and infrastructure for performance, availability, and security, using network management tools to detect and resolve issues.Respond promptly to network alerts and incidents, performing root cause analysis to troubleshoot and resolve outages or performance problems.Configure, install, and maintain network devices such as routers, switches, and firewalls, performing regular maintenance tasks like firmware updates.Maintain accurate documentation of network configurations, procedures, and incidents, and prepare reports on network performance and activities.Provide technical support to internal teams or external clients, communicating effectively to update stakeholders on network issues and resolutions.