Fine Solutions was acquired by Encore Business Solutions in September 2017. My role remained largely the same, but my team doubled in size, and the scope of my responsibilities also increased with the larger organization.Team Leadership:-Hire, train, coach, and mentor highly-skilled team members in the technology consulting practice-Plan, prioritize, and direct team work-Forge strong relationships and foster collaborative work among distributed team members in diverse geographies and time zones -Train team in Agile methodologies and approach to project execution-Coach team members to increase their skills, impact, and effectivenessCustomer Engagement:-Advise customers on potential projects, and work with sales teams to scope and estimate the work-Develop and present professional recommendations to customers based on knowledge, research, and experience-Estimate effort, duration, and resource requirements for projects; identify risks and constraints-Work under pressure to deliver quality results in a deadline-driven environment-Communicate complex technical concepts to both technical and non-technical audiencesStrategy and Execution:-Work with executive management on strategies to support corporate goals and objectives-Define and execute tactical plans to carry out corporate strategies-Develop new managed services, create marketing materials, and train sales teams to sell them to new and existing customers-Streamline processes, remove waste, and reduce inefficiencies

Fine Solutions was acquired by Encore Business Solutions in September 2017. My role remained largely the same, but my team doubled in size, and the scope of my responsibilities also increased with the larger organization.Team Leadership:-Hire, train, coach, and mentor highly-skilled team members in the technology consulting practice-Plan, prioritize, and direct team work-Forge strong relationships and foster collaborative work among distributed team members in diverse geographies and time zones -Train team in Agile methodologies and approach to project execution-Coach team members to increase their skills, impact, and effectivenessCustomer Engagement:-Advise customers on potential projects, and work with sales teams to scope and estimate the work-Develop and present professional recommendations to customers based on knowledge, research, and experience-Estimate effort, duration, and resource requirements for projects; identify risks and constraints-Work under pressure to deliver quality results in a deadline-driven environment-Communicate complex technical concepts to both technical and non-technical audiencesStrategy and Execution:-Work with executive management on strategies and business plans to support corporate goals and objectives-Define and execute tactical plans to carry out corporate strategies-Reduced annual internal IT spend by over $300K in the first nine months as director

Founded in 2004, Fine Solutions is one of the leading full-service business solutions providers specializing in Microsoft Dynamics Solutions. We support hundreds of mid-size companies and in turn, help thousands of accounting, sales, marketing, service and operations users. Our clients benefit from our 100+ team certifications, backed up by our Microsoft Gold Competencies for ERP, CRM and Mobility. We are also proud to be part of Inc.’s List of Fastest Growing Companies in America for the past eight years running as well as Puget Sound Business Journal’s Top 100 Seattle Companies.

Founded in 2004, Fine Solutions is one of the leading full-service business solutions providers specializing in Microsoft Dynamics Solutions. We support hundreds of mid-size companies and in turn, help thousands of accounting, sales, marketing, service and operations users. Our clients benefit from our 100+ team certifications, backed up by our Microsoft Gold Competencies for ERP, CRM and Mobility. We are also proud to be part of Inc.’s List of Fastest Growing Companies in America for the past eight years running as well as Puget Sound Business Journal’s Top 100 Seattle Companies.

UXC Eclipse (now DXC Technology) acquired Tectura North America in December 2013.

UXC Eclipse (now DXC Technology) acquired Tectura North America in December 2013.

-Promoted to project manager role to plan, schedule, and manage all phases of global Dynamics AX ERP implementation.-Simultaneously managed and delivered multiple international Dynamics AX ERP implementations on time and within budget. Managed Dynamics AX projects in China, Taiwan, Hong Kong, Mauritius, India, Italy, Spain, Japan, Brazil, and Argentina.-Successfully turned around at-risk China ERP implementation. -Implemented China entity’s first ERP system. -Automated numerous manual processes and integrated stand-alone systems to create tremendous efficiencies and reduce errors. -Retooled business processes to increase both internal and external compliance. -Strategically positioned China entity for subsequent integrations with PLM, CRM, and other systems.-Collaborated with cross-functional project teams and stakeholders to define project scope, goals, deliverables, and outcomes that support business initiatives and define success for the project. -Planned, scheduled, and tracked project milestones and deliverables. -Monitored project progress to meet deadlines, cost targets, and quality standards. -Maintained stakeholder support through regular status updates and project governance meetings. -Escalated project issues and risks for timely resolution.-Submitted project budget proposals, tracked budget to actual costs, and recommended subsequent changes when necessary. Annual combined project budgets exceeded $800,000.-Estimated resource requirements. Acquired, managed, and mentored resources from IT and business departments.-Planned, scheduled, and facilitated activities to foster business acceptance (e.g., User-Acceptance Testing).-Assessed Go Live readiness and made Go/No Go recommendations to the governance committee.-Conducted project post mortems and incorporated lessons learned into subsequent projects.-Strong understanding of SOX controls, IT change management processes, and CAB requirements.

-Managed a team of 15 writers and editors to deliver a large-scale documentation set for ERP system.-Defined ERP system process documentation content and format.-Planned, wrote, and edited documentation for IT administrators and end-users.-Wrote policies and procedures and created documentation templates.

-Planned, wrote, and edited web-based documentation for the accounting department.-Defined scope of documentation and required elements.-Coached peers how to better utilize desktop publishing (DTP) software.

-Planned, wrote, and edited technical documentation for enterprise data center management solutions.-Defined scope of documentation and required elements.-Created style guide for technical publications.-Simultaneously managed dozens of documentation projects.-Increased productivity of Technical Publications department by facilitating transition from legacy DTP software to Adobe FrameMaker.

-Planned and wrote end-user documentation, articles, FAQs, and knowledge base articles.-Triaged, answered, and escalated customer support requests to ensure timely resolution.

-Supervised and directed the work of entry-level and senior operators.-Created comprehensive training program for operators.-Trained entry-level and senior operators to operate technical equipment and manage customer events.-Managed high-profile events for celebrities, politicians, and foreign dignitaries.

-Worked with customers to determine audiovisual requirements and educate them on our solution offerings.-Estimated resource requirements. Allocated equipment and scheduled technicians for delivery, setup, and takedown.-Developed strong relationships with clients to retain and grow rental business.