Manage the TPRM program for Newrez and its Family of Companies (Shellpoint Mortgage, and affiliates), with a dedicated focus on maintaining strict regulatory compliance with agencies such as OCC, AG, SEC, and CFPB.• Successfully integrated two vendor networks, Caliber Home Loans and Newrez, while optimizing service offerings. Negotiated preferred pricing, and eliminating redundant third parties, which led to a cost savings of approximately two million in 2023.• Established new policies and procedures, facilitated training workshops, resulting in higher program adoption, and accelerated contracting processes, while minimizing risk.• Oversee the mapping and validation of Complementary User Entity Controls within vendor SOC 1 reports, coordinating with IT, Business Users, Finance, and external audit: directly impacting parent company's public filings.• Lead performance monitoring of third-party business relationships through scorecard methodologies by implement measurable Service Level Agreements (SLAs) during the contracting process. Responsible for developing and executing Performance Improvement Plans to enhance vendor performance and alignment with organizational objectives• Cultivate collaborative relationships with key internal stakeholders, including Cyber Security, Finance, Compliance, Legal and Accounts Payable, while driving adoption and adherence of VRM processes.• Provide leadership to a team ranging from analysts to AVPs, offering constructive challenges to the execution of processes, and ensuring compliance with contractual and regulatory requirements• Sitting Board Member (Operations Chair) for Mezcla Calibre, one of Newrez’s Enterprise Resource Groups.

Guided the company on strategic initiatives, growth, and expansion. Provided consultation to client C-level and Senior Leadership on best practices in TPRM and collaborated with clients to implement the service offering to fit client TPRM program needs.• Partnered with Business Development on adoption of Hitrust framework, resulting in sales growth of 80%• Ensured alignment with marketplace demands, by participating in various councils and market research, while establishing best practices within the organization.• Built and mentored team for client service delivery which included client risk assessments, control testing, and gap management.

Managed team responsible for the governance of all Third Party/Vendor relationships through Annual Certifications and On-site Reviews.• Oversaw the Annual Certification process of over 500 vendors, including approximately 40 On-site Reviews• Created and maintained Policies and Procedures for Vendor Risk Management to ensure compliance with legal, client, regulatory (OCC, CFPB, AG, etc.) requirements.• Represented department and company in audits with regulators as well as active and prospective clients.• Created policies and procedures to strengthen Information Security, Business Continuity and Compliance controls• Business Continuity Plan Coordinator

Performed oversight and on-going management of most critical Third Party/Vendor relationships through Annual Certifications and On-site Reviews.• Produced Annual Reviews and On-site Write-ups that were presented to senior leadership • Performed root cause analysis of gaps identified via due diligence and engaged appropriate parties to remediate• Managed team off-shore resources responsible for low tier vendor certifications

Performed due diligence on new Third Party/Vendor relationships and on-going monitoring of existing network to assess capabilities of meeting current and future company objectives. • Performed duties necessary to on-board between approximately 50-200 vendors each month • Assigned a “Risk Rating” to vendors based on inherent risk identified through due diligence. Reported findings and created actions plans to mitigate risks• Trained off-shore team responsible low tier vendor reviews

Collaborated with senior management on decisions that impacted the bottom line success of the company. Oversaw the performance of acquisition and sales teams.• Spearheaded the creation of company’s presence in the Southwest region of the country• Increased production by 15% within first 90 days and stabilized inventory timelines• Integrated scorecard and oversight practices of vendors that reduced costs on average of 8% per asset

Actively participated in all aspects of the REO liquidation process, from acquisition to disposition. Led a specialized team that handled the portfolios of sub-service clients/investors, adhering to client specific servicing rights and guidelines. Sold over 1,300 REO properties throughout all 50 states.• Improved relationship between sub-service clients/investors that resulted in record setting numbers.• Consistent Top Performer that exceeded department goals 93% vs 81% by fellow asset managers. • Member of Voice of the Employee, a committee nominated by peers, responsible for creating and implementing process improving policies. Acted as a liaison between management and staff.• Directly managed pre-marketing team, property preservation vendors, real estate agents and closing vendors.

Responsible for the execution of frequency and severity lost mitigation strategy on assigned mortgage portfolio. Performed deep analysis of loan history to determine best loss mitigation strategy.• Team Lead; participated in process improvements and tested software enhancements• Consistently ranked among top three negotiators in a department of 30+• Exceeded monthly department goals - 95% vs 86% by fellow negotiators

Customer contact on both inbound and outbound dialers, provided service on 30-90 day delinquent to foreclosure accounts.• Determined borrower’s reason for delinquency, financial capacity and commitment level. • Performed thorough financial analysis, followed by educating the customer towards the optimal resolution path. • Exceeded or far exceeded monthly department goals 91% of time, met metrics 96.5% of the time.• Consistently among leaders in department QR scores.• Helped train new hires on call handling, tasking and time management.

Worked directly under President and Operations Manager, handling various aspect of marketing and participating in aspects of real estate finance.• Compiled and analyzed information to create marketing materials for prospective clients and deals.• Worked alongside Sr. Associates and Loan Officers participating in inbound and outbound correspondence on active pipeline• Prospected for new business, using cold and warm leads