Jake Boyer Email & Phone Number

Cleveland, Ohio, Us

• Receive support requests via phone, email, and ticketing system• Troubleshoot, diagnose, and resolve hardware, software, and network issues• Follow up with end users via phone, email, or ticketing system to ensure that issue has beenresolved• Bring attention to reoccurring issues and work with team members on solutions• Proactive maintenance, documentation and testing of client network environments using ourtoolsets deployed at client sites• Maintain accurate documentation• Be professional in all written time logs and documents• Time to be entered accurately each day

Knoxville, Tennessee, Us

• Support and manage over 4,000 corporate assets including laptops, cell phones, printers and other devices• Provide L1 + L2 Technical support to over 600 corporate employees related to software, hardware, databases, web resources and network & Enterprise systems• Train new technicians as well as train business partners on support systems and IT related applications• Implemented and administrate CrowdStrike Security Platform• Administered Mitel (Formerly ShoreTel) VOIP phone system• Implemented and administrate cloud-based platform Talkdesk CX and Talkdesk Phone• Extensive active directory and group policy experience and management• Analyze network security and infrastructure to assess areas in need of improvement and develop solutions• Perform necessary hardware repairs when applicable

Coraopolis, Pa, Us

• Deliver professional and clear answers to customer requests• Frontline client liaison, managed procedures, processes, and assisted with product planning• Team leader and responsible for frontline staff • Trained team new hires and resolved sales & system issues• Overseen daily sales e-commerce functions• Manage inventory and process corporate claims• Provide direct to consumer ecommerce business for retail business brand image• Provided internal technical support for business point of sale (POS) system, network, software and hardwareAccomplishments: Promoted to Audit Team Leader for having high detail audit scores in inventory management for district. Saved store and corporate from numerous retail fraudulent activities that saved corporate and our district thousands of dollars.

Grand Rapids, Michigan, Us

• Overseen store inventory, sales, cash control, and drive offs• Stocked and maintained product displays according to merchandising standards• Monitored fuel levels and competitor pricing within the gas station pricing system• Ensured all operating procedures including safety and sanitation procedures were followed• Customer focused and detail oriented• Able to work in a fast-paced atmosphere by being organized with a sense of urgency• Demonstrated a positive working relationship with customers, team members, and leadership

Chicago, Illinois, Us

• Excellent communication skills in writing, verbal, and visual forms• Developed and built good relationships with coaches at all levels• Carefully managed team conflict incidents with care and professionalism• Applied regulation rules in accordance to the USSF Soccer Guidelines• Mentored youth soccer athletes to learn valuable techniques• Supported my team of Referees by offering instruction, which made us a Team

Credits Earned, Associates Of Arts And Sciences

High School Diploma, Advanced Placement (A.P.) History, Spanish (2-Years), Honors Math, And Extra Credit Courses.