Between being a Sr. IT Specialist at ESS and IT Specialist/Engineer at my current role , I have 6+ years of experience in providing L1 and L2 technical support to a diverse clientele, including supporting and something working with corporate employees and executives. I assist with troubleshooting and resolving anything related to software, hardware, databases, web resources, and network and enterprise systems. I have a strong IT administrator skillset that allows me to implement and administrate cloud-based platforms such as CrowdStrike Security Platform, Mitel VOIP phone system, and Talkdesk CX and Phone. Recently, worked to implement our first SSO platform Okta. At my current role, I am leading a project to implement a new VOIP provider as well as traveling to on-board new clients. I also have a background in customer service and technology, having worked as a Team Lead Customer Service Specialist at DICK'S Sporting Goods for 4.5+ years. There, I delivered professional and clear answers to customer requests, managed procedures and processes, trained new hires, and resolved sales and system issues. I also oversaw daily sales e-commerce functions, managed inventory and corporate claims, and provided internal technical support for business point of sale (POS) system, network, software, and hardware. My mission is to leverage my expertise in advanced critical thinking, business analysis, and managerial skills to drive department efficiency and client satisfaction.