Jacob Chan Email & Phone Number

Vaughan Logistics Centre

• Supervised 4 small teams of unionized staff of assigned work areas to accomplish established Operational goals / metrics (Productivity, Health and Safety, Customer Service).• Oversaw incoming and outgoing shipping activities to ensure accuracy, completeness and condition of shipments across Canada nationally. • Responsible for making corrective action and disciplinary decisions.• Performed quarterly facility inspection.• Prepared daily productivity reports and analyze associate activity data and make revisions.• Administered PPE and material handling equipment.• Ensured vendors compliance with procedures and policies.o Earned Certificate of Appreciation on Waste Diversion Initiatives.

Hong Kong

• Acted as single point of contact to serve the global key account clients through process improvement, resolution of service failures / issues, invoicing accuracy, EDI messaging timeliness and total customer experience.• Led implementation of projects / improvement initiatives related to transportation and warehouse.• Conducted data collection, data analysis, business process mapping and process modeling to identify improvement initiatives and deliver feasible solutions.• Liaised with IT to set up systems’ functionality and configuration in client’s operational environment as well as warehouse facility management. Selected Accomplishments & Notable Projects:o Continuous Process Improvement - Performed costs and spend analysis and implemented new process to eliminate unnecessary surcharge.  - Ran statistical analysis on On-time Performance reports, and revised procedures with various stakeholders to reduce engineer pickup lead time by 24+ hours within a year. - Collected data from different data sources, analyzed consolidated data, and revised work procedures resulting in increasing first call resolution and reducing wait time by 5 % respectively in Australia. o Designed and implemented control procedures that improved efficiency, consistency and quality: - Increased inventory turn by improving asset recovery effectiveness to 95% from 89% within 1 year. - Achieved 100% On-time delivery KPI for same day rush orders over 7 straight months . - Attained and maintained 100% inventory accuracy for three consecutive years.o Managed air freight ops projects for 20+ APAC stations, 4 EMEA stations, 4 Middle East stations, 4 Latin Americas stations and 1 South African station into Asia Retail DCs and Latin America franchise store by adopting new business process with integrated IT systems acted as PM / BA / Trainer.o Implemented 7 Service Parts Depots with fully integrated Supply Chain Management Systems in 4 APAC countries within 3 years.

Hong Kong

(Public Company; 5001-10,000 employees; Logistics and Supply Chain industry)• Managed and analyzed the warehousing and local distribution service, monitored KPI metrics for Global Account customers for service quality improvement in Far East Region.• Liaised with heads of origin teams, destination teams, and clients to ensure full understanding of business model for service standards and budgeting. • Led implementation of new services.• Responsible for RFI, RFQ, tenders and business / budgetary proposals for global, regional freight forwarding, and contract logistics.• Major link between global key account customers and IT personnel to translate client requirements into logical, well defined steps to meet their business needs.• Ensured IT customized client specific solutions according to customer’s business and local customs EDI requirements before beta test.Selected Accomplishments & Notable Projects:o Performed requirement study, data analysis, and proposed Global supply chain solutions for a global supplier for complex indoor, outdoor and airfield lighting.o Managed the rollout for the world leading Spain-based fashion company to open 2 retail shops in Macau. o Implemented Asia Pacific logistics hub for a U.S. based health supplement product company in Hong Kong.o Key Siebel CRM Implementation team member.

Hong Kong

(Hong Kong based private forwarder company)• Key project team member to design a 6,000 sqm. of AS/RS DC facility that housed 26,000 pallets.• Liaised internally and externally as point of contact for the construction of DC and IT systems/hardware selection.• Performed gap analysis of proposed systems and evaluated benefits of system implementation.• Project leader of various projects include WMS, FMS, PO Management System and RFID.Selected Accomplishmentso Implemented Freight Forwarding and PO management system in Hong Kong HQ, Shanghai, Shenzhen and Los Angeles branch office within 4 months.

Hong Kong

(Logistics execution system and information technology service provider) • Analyzed and recommended customized innovative logistics execution system, performed UAT, user training, and design analysis from sales consulting through to implementation for clients and business partners.• Project managed the implementation of logistics IT systems.Selected Accomplishments and Notable Projectso Successfully led an inexperienced technical team to become the first to deploy HighJump WMS in Asia.o PM/BA for development of a logistics execution system with RF capability for a world's leading consumer goods sourcing company. Worked closely with client through proposal development and acceptance.o Led technical team to deploy mobile sales solution installed in sales cargo vans for the largest tobacco company in Hong Kong.

Hong Kong

• As key user rep to manage information systems development and implementation projects and business process reengineering projects for 10+ gateways / hubs and 250+ service centres.• Worked in all facets of information systems methodology from conceptual design through documentation, implementation, user training, quality review, and enhancement.• Bridged the gap between business and IT ensuring common understanding and IT/Business alignment.• Performed feasibility assessment and gap analysis for Import Gateway Suite with RF capability.• Provided consultative expertise to the countries on systems’ functionality and configuration in their operational environment. • Conducted specialized application training in countries in APAC.Selected Accomplishments & Notable Projects:o Developed and implemented Import Gateway Suite with RF capability to 10 major gateways / hubs in Asia bundled with customs clearance (EDI) module.o Rolled out Web based Imaging Clearance System to all APAC service centres, gateways and hubs to set up guidelines and contingency procedures:  - Reduced shipment transit time up to 50%.  - Improved shipment clearance up to 85%.o Successfully synchronized and standardized ALL customer master file account numbers in ALL DHL proprietary systems in 10 APAC and 5 Middle East countries with Global standard account number within one year.

M.Sc. In Engineering Business Management, Supply Chain Management

http://www.igds.polyu.edu.hk/ http://www.linkedin.com/company/wmg-university-of-warwick

Post Graduate Diploma, Information Systems

Bachelor Of Arts (B.A.), Economics