Jacob Chan Email & Phone Number

• Consulted for Goodwill creating process improvement design to donations operations workflow
• Reorganized station and floor layout, reducing 173ft2 per workstation, equating to $1500 of annual savings
• Improved buffer and delivery schedule of internal flow of production, reducing 1000ft3, equating to $1800 of annual savings
• Reorganized textile production in facility with Simio, R and machine learning, allowing for a 5-30% increase in efficiency of employees

Seattle, Washington

• Primary liaison for quality member relations in both written and oral communications
• Administered data on members for membership outreach program using excel resulting in 100+ members outreached a day.
• Managed vital systems for all health provider records
• Collaborated with managers to create an optimal member outreach application