Jacob C. Email & Phone Number

Canada

Thornhill, Ontario, Canada

- Oversees backorder management and order delivery status for three prominent dealerships across the Greater Toronto Area, ensuring seamless logistics coordination and client fulfillment- Provides strategic consultation to management regarding inefficiencies within individual parts departments of the auto group, resulting in a notable 20% reduction in lost parts and erroneous invoicing- Solely responsible for maintaining the online store. Responsibilities including: verifying information to reduce fraud, capturing and processing payments, all client communication and communicating with cross-functional teams with regards to logistical elements of orders

Markham, Ontario, Canada

- Managed communications regarding availability, repair status and additional estimates to all stakeholders- Lead a cross-functional team to facilitate customer repair orders, wholesale deliveries as well as retail counter sales, increasing efficiency of delivery and accuracy for repairs- Trained and mentored two new team members, optimizing team performance and increasing team morale- Scheduled monthly returns of warranty, obsolescence and core parts, fulfilling guidelines set by the manufacturer to ensure maximal reimbursement- Delivered comprehensive client support through proactive phone communication, fostering enduring partnerships to ensure satisfaction and achieve business objectives

Newmarket, Ontario, Canada

- Coordinated inventory and resource allocation to ensure timely delivery of materials to service professionals, facilitating efficient vehicle repairs in a fast-paced environment- Developed and maintained strong B2B relationships, enhancing communication and collaboration driving engagement and business outcomes- Spearheaded departmental sales efforts, consistently generating over 55% of the monthly budget, significantly surpassing targets and driving revenue growth- Fostered a collaborative team environment, motivating colleagues to excel and contributing to the overall success of the department- Trained and mentored three new team members in my tenure at the company

Newmarket, Ontario, Canada

- Conducted comprehensive inventory adjustments using CDK Global systems, mastering the software with no prior experience- Delivered exceptional client support through back counter, front counter, and over-the-phonesales, enhancing customer satisfaction and retention- Demonstrated adaptability and leadership in a high-turnover environment by quickly learning andperforming managerial tasks, contributing to operational stability and team cohesion-Inventory management of two different brands under one rooftop

Bachelor Of Arts - Ba, Economics

Activities and Societies: McMaster Barbell - Powerlifting club - International Monetary Policy, focusing on the global financial system.

Project Management

- Developed work breakdown structures to initiate the planning process and layout the scope of the project for multiple realistic.