Provided end to end management of low volume, high value, plastic injection parts orders from intake to deliveryCollaborated with suppliers and manufacturers based in China and the United States to brainstorm and resolve production issuesClosely monitored shipment dates and monthly revenue forecastManaged receipt and shipment of parts in and out of inventoryDeveloped and maintained long-term relationships with customer purchasing and engineering teams through regular phone and email conversationsForecasted and tracked customer account metricsEvaluated supplier costs and revenue targets to generate production and engineering change quotesWorked with customer and supplier quality engineers to investigate and resolve non-compliance issues and quality concernsIdentified new business opportunities and projects with customers

Diagnosed and troubleshooted issues with iFIT software and exercise machines.

Fielded inbound calls and chats from doTERRA customers.