Office Manager
CurrentDesign, implement, and review office policies, standards and procedures; find opportunities for improvementMaintain documents such as contract management filesResponsible for franchise insurance renewals and ongoing submission and monitoring of claimsResponsible for all franchise tax reporting and annual filingsSupport customer service by providing move estimates, ensuring customer concerns are handled in a timely manner, and overseeing customer service team leadProcess job sheets (sales orders) in internal move software; ensure accuracy of sales ordersResponsible for all billing related inquiries from customersPrepare monthly executive financial reporting for franchise which includes financial reporting, AR reporting, COGS reporting, administrative/compliance reportingPreparation, analysis, and reporting of franchise budgetPrepare for and participates in annual financial auditManage the process AP invoice journals and prepare AP payment journals and check runsManage the AR process including customer payment entry and bank deposit creationMonitor AR balance, make collection calls as needed; submits monthly AR reportPrepare daily bank depositsAll other duties as assigned