Jacob Coleman Email & Phone Number

Herndon, Virginia, United States

Dublin 2, Ie

• Coordinated cross-functional migration efforts to Google Chronicle SecOps for clients by orchestrating team workflow in Jira, facilitating efficient tracking and timely delivery of migrations.• Elevated cybersecurity visibility for numerous multinational corporations by enhancing the quality of cybersecurity SOC capture and evaluation of logs, effectively strengthening threat detection and incident response capabilities.• Facilitated the successful delivery of a migration effort by implementing and optimizing Agile practices within the team, effectively coordinating tasks and progress tracking using Jira.• Translated complex technical security requirements of customers into detailed documentation.• Cultivated in-depth technical and procedural expertise in all facets of Managed Extended Detection and Response (MxDR) services.• Developed best practices and knowledge base articles to elevate security standards.• Undertook the management and deployment of a range of cybersecurity tools across multiple platforms, processing trillions of cyber events across various client environments.• Led multi-tier response efforts, providing technical support for a diverse range of security technologies and Log Collection Platforms to a global clientele.• Provided guidance to clients on best risk management practices for disaster recovery planning, resulting in reduced implementation costs.

Austin, Texas, Us

• Coached, trained, mentored, and collaborated with distributed teams in an Agile environment to promote accountability and implement reliable project management practices. • Facilitated large-scale (14k+) users security cloud platform program delivery by fostering collaboration, communication, and visibility among cross-functional departments, including executives, developers/engineers, and business partners.• Bolstered team adoption of agile program methodologies based on the Scaled Agile Framework (SAFe), resulting in improved collaboration and delivery of software projects.• Developed and implemented a comprehensive planning process that enabled the team to accurately estimate effort and resources needed for upcoming sprints, resulting in a 20% improvement in sprint forecasting accuracy.• Integral in driving team success by contributing to a 70% reduction in backlog items and a 30% increase in on-time delivery of new features.• Designed and executed advanced Jira roadmaps, enhancing team productivity and delivery effectiveness which increased the number of completed tasks by 20% and reduced average time to complete a task by 10%.

London, England, Gb

Chattanooga, Tennessee, Us

Chattanooga, Tennessee, Us

• Led the initiation and successful rollout of the Secure Voyager Hub Maritime Risk Intelligence and maritime domain awareness system. As a key component of the New Product Initiative (NPI) for a startup, guided the development of multiple features and projects from conception to market launch.• Spearheaded the software development process, providing strategic technical program and product management, resulting in the delivery of new products and features.• Initiated and successfully implemented an information security program, leading to the comprehensive development of a Security Information and Event Management (SIEM) system.• Led the initiation of a comprehensive Vulnerability Management Program, leading to enhanced system security, amplified efficiency, and a decrease in the organization's risk profile.• Held full responsibility for managing all facets of the information technology and software development functions, from initial design to final implementation and maintenance.• Spearheaded the introduction and rollout of novel technologies, tools, and products, providing leadership and guidance to the team throughout the entire process.• Led the development of a robust cloud foundation, providing a reliable and scalable infrastructure for the seamless operation and expansion of a software platform.• Developed and implemented ETL processes within intelligence ingest pipelines, resulting in enhanced data integration, improved processing efficiency, and superior quality of derived insights from multiple data sources.- Led the RevV program for IMSA with The University of Tennessee at Chattaboogas SIM Center as the principal investigator for the application of Artificial Intelligence AI through Machine Learning ML modeling and Natural Language Processing NLP.

Chattanooga, Tennessee, Us

- Conducted focused research on trust in Ad-Hoc networks, contributing to advancements in the area.- Investigated trust-building mechanisms within the maritime Automated Identification System (AIS), a global communication protocol lacking authentication.- Researched the use of Artificial Intelligence AI through the application of Machine Learning ML modeling to build and create trust relationships.

• Established a new Information Technology team from inception to implementation, including team development and cultivating a culture centered around innovation and delivering results.• Maximized network capacity 10x from 300 to 3K concurrent clients through the implementation of strategic IT solutions, including virtualized servers, centralized IT support, & a remote disaster recovery site with a robust plan. • Spearheaded the implementation of a SIEM (Security Information and Event Management) system, centralizing system logs and enabling real-time monitoring and alerting for swift identification and resolution of security issues.

• Implemented a private cloud solution that centralized server management, increased fault tolerance, and reduced application downtime by 60% during server maintenance and security patching.• Spearheaded the design and implementation of a highly secure bastion hosts for critical financial applications, leading to a significant reduction in the risk of unauthorized access and achieving compliance with regulations.• Led the deployment of a new ticketing system for IT support requests, streamlining the process and reducing the time to resolve requests by 30%.

• Introduced and implemented a multi-million-dollar upgrade to the production system. Incorporated cutting-edge technologies that improved the quality of presentations and meetings.• Oversaw and led a team of Production Specialists and a team of 80+ Volunteers during multiple weekly productions. Strengthened knowledge and skills through interactive training and mentorshipopportunities.

Chattanooga, Tennessee, Us

• Delivered outstanding IT/technology support to university students on campus. Decreased the average time to diagnose and resolve emerging issues.• Recognized by leadership as ‘Lead Technician', demonstrated advanced skills in navigating complex challenges and leading with success. • Assisted fellow students with laptop repairs and data recovery - saving countless term papers from the brink of digital oblivion.

Us

- Upgraded a fleet of over 30 CNC machine control computers from Windows 95 to Windows 98. - Assisted the Information Technology Manager with Windows server maintenance and participated in the installation of a WatchGuard firewall at the Nashville headquarters, ensuring secure connectivity for the Texas branch office over a T1 line.

Master’S Degree, Computer Science

Bachelor’S Degree, Computer Science