As a Desktop Support Technician at Medvantx, I provide technical assistance and troubleshooting for various devices and software used by the company's employees and clients. I have been working in this role since May 2023, after completing my bachelor's degree in computer science with a focus on video game design and production from Full Sail University, where I graduated as salutatorian.Prior to joining Medvantx, I was a Geek Squad Manager at Best Buy for over two years, where I led a team of agents in delivering high-quality service and support for customer devices, while managing operational and financial outcomes. I have earned multiple certifications, including the Mobile Electronics Certified Professional (M.E.C.P.) and the Jira and Confluence Fundamentals badges from Atlassian, which demonstrate my proficiency in technical project management, communication, and collaboration tools.