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Jacob Coles is listed as Game Development Generalist at Medvantx, based in Louisville, Kentucky, United States. AeroLeads shows a work email signal at bestbuy.com and a matched LinkedIn profile for Jacob Coles.
Jacob Coles previously worked as Game Development Generalist at Battle Shiba Studios and Desktop Support Technician at Medvantx. Jacob Coles holds Game Design Bachelor'S, Computer Science from Full Sail University.
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As a Desktop Support Technician at Medvantx, I provide technical assistance and troubleshooting for various devices and software used by the company's employees and clients. I have been working in this role since May 2023, after completing my bachelor's degree in computer science with a focus on video game design and production from Full Sail University, where I graduated as salutatorian.Prior to joining Medvantx, I was a Geek Squad Manager at Best Buy for over two years, where I led a team of agents in delivering high-quality service and support for customer devices, while managing operational and financial outcomes. I have earned multiple certifications, including the Mobile Electronics Certified Professional (M.E.C.P.) and the Jira and Confluence Fundamentals badges from Atlassian, which demonstrate my proficiency in technical project management, communication, and collaboration tools.
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• Administer the design, development, and implementation of numerous features for an online social simulation game being developed in Unreal Engine 5 currently in a closed beta (subject to an NDA)• Assist with the design and development of other games currently contracted to the studio when not working on primary project
San Diego, California, Us
• Field incoming service desk calls and tickets in a prompt and courteous manner documenting all pertinent end user information while building a positive rapport and eliciting problem details from both internal and remote internal customers.• Prioritize and schedule ticket resolution.• Perform preventative maintenance on all pharmacy PCs, printers, scanners, and ancillary equipment.• Support and maintain automated processes including conveyor systems, PCs, printers, barcode scanners.• Using the ticketing system, record, track, and document issue resolution.• Analyze trends in ticketing software for ways to prevent future problems.• Manage and maintain IT inventory tracking.• Participate in daily standups. Be prepared to share any trending troubleshooting issues.• Support the Cloud (Azure) environment.
• Responsible for the design and development of multiple small educational games that are to be used for deconstruction and reverse engineering in a classroom setting • Adhere to a strict deliverable schedule and GDD with weekly check-ins
Richfield, Minnesota, Us
Responsible for the daily operations of the Geek Squad store inside Best Buy• Recruit, train, develop, and coach Geek Squad agents while driving operational and financial outcomes• Responsible for driving outcomes related to device turnaround time, keeping re-intake rates down, and maintaining customer satisfaction• Personally address client issues regarding services provided by Geek Squad on any client device• Manage labor spending in relation to current workload in order to maintain an efficient and profitable business• Wrote weekly schedules for all of Geek Squad, approving time off requests and balancing labor budgets as needed – wrote schedule for the entire store when direct manager was unavailable to do so
Richfield, Minnesota, Us
Managing the diagnostic, troubleshooting, and repair of client/customer devices: laptops, towers, tablets, and phones• Directly responsible for ensuring that the repairs are completed in a timely and satisfactory manner and that the client/customer is contacted when repairs are completed• Managing the repair queue, making sure devices are worked on in a First-In, First-Out basis with multiple repairs being performed at one time• When not actively working on repairs, trained other employees on selling of services and provided education to client/customer
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Jacob Coles works for Medvantx.
Jacob Coles is listed as Game Development Generalist at Medvantx.
AeroLeads has found 1 work email signal at @bestbuy.com for Jacob Coles at Medvantx.
Jacob Coles is based in Louisville, Kentucky, United States while working with Medvantx.
Jacob Coles has worked for Battle Shiba Studios, Medvantx, Runway Studios, and Best Buy.
You can use AeroLeads to view verified contact signals for Jacob Coles at Medvantx, including work email, phone, and LinkedIn data when available.
Jacob Coles holds Game Design Bachelor'S, Computer Science from Full Sail University.
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