Jacob Collins Email & Phone Number

Dublin, County Dublin, Ireland

As the Operations Manager for Revenue's Communications and Content Unit, my responsibilities include:- Managing the team’s ongoing editing of content on revenue.ie, on behalf of subject matter experts throughout Revenue and ensuring KPIs are achieved.- Planning, prioritisation and tracking of scheduled content reviews, taking account of seasonal factors and the tax administration calendar for different tax heads. - Engaging with subject matter experts to obtain and confirm the… Show more As the Operations Manager for Revenue's Communications and Content Unit, my responsibilities include:- Managing the team’s ongoing editing of content on revenue.ie, on behalf of subject matter experts throughout Revenue and ensuring KPIs are achieved.- Planning, prioritisation and tracking of scheduled content reviews, taking account of seasonal factors and the tax administration calendar for different tax heads. - Engaging with subject matter experts to obtain and confirm the information that needs to be explained to customers in order to provide a customer-centric approach to our communications. - Reviewing internal and external customer feedback and translating this information into actionable improvements that can be made to our communications and content. - Quality assuring our information so that it adheres to Revenue’s style guide and writing for the web guidelines, while maintaining a customer focus.- Overseeing the team's delivery of various website content improvement projects, in collaboration with relevant colleagues and subject matter experts from across the organisation.- Proactively identifying broader improvements to areas of revenue.ie content and our overall communications strategy.- Participating in various communication sub-groups throughout the organisation to champion for the customer and to prioritise a customer-centric design.- Providing support and input to other external outputs, such as the annually-produced Budget summary leaflet, quarterly Irish Tax Review articles provided by Revenue, as well as various events and major tax dates throughout the year. - Promoting a culture of continuous development within the unit to ensure all team members operate to a high level. Show less

Dublin, County Dublin, Ireland

responsible for a portfolio of clients and ensuring each of which submits on a monthly basis their aged debt analysis; debtors’ control account and reconciliation, creditors’ ledger and various accruals within the agreed timeframes.

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Providing outstanding customer service to ESB Energy customers via phone and email queries.• Dealing with a variety of queries such as sign-ups, renewal offerings, account terminations and changes in tenancy.• Dealing with customer complaints and queries related to direct debit payments, billing issues, collecting outstanding balance payments and resolving these issues peacefully.• Liaising with utilities providers to arrange replacement meter works where needed, and to ensure… Show more • Providing outstanding customer service to ESB Energy customers via phone and email queries.• Dealing with a variety of queries such as sign-ups, renewal offerings, account terminations and changes in tenancy.• Dealing with customer complaints and queries related to direct debit payments, billing issues, collecting outstanding balance payments and resolving these issues peacefully.• Liaising with utilities providers to arrange replacement meter works where needed, and to ensure customer properties with power outages received immediate assistance where necessary. • Reporting feedback to line managers on recurring trends in customer queries to aid in the continuous development of the ESB Energy brand. Show less

Dublin, County Dublin, Ireland

• Promoting Coca Cola’s numerous brands in a variety of in-store activations around the country as well as large public events and festivals.• Delivering products in the form of stock to our vendors as well as other miscellaneous deliveries which is asked of us.• Managing of our events warehouse including managing levels of our promo stock.• Contacting numerous vendors and event organisers to establish if they require additional stock for their upcoming events.• Creating… Show more • Promoting Coca Cola’s numerous brands in a variety of in-store activations around the country as well as large public events and festivals.• Delivering products in the form of stock to our vendors as well as other miscellaneous deliveries which is asked of us.• Managing of our events warehouse including managing levels of our promo stock.• Contacting numerous vendors and event organisers to establish if they require additional stock for their upcoming events.• Creating presentations on activations we have completed containing feedback in regards to whether the activation was received well by the public. Show less

Dublin, County Dublin, Ireland

• Complete till operations such as sales, link-selling, refunds/exchanges, cashing up, float management and cash office duties, also dealing with customer complaints when management is not present. • Stock management including taking in and processing deliveries as well as returning unused stock• Providing an outstanding level of customer service to Arnott’s and Ecco’s ever-growing customer base, as well as maintaining a high floor standard at all times.• Personally in control of… Show more • Complete till operations such as sales, link-selling, refunds/exchanges, cashing up, float management and cash office duties, also dealing with customer complaints when management is not present. • Stock management including taking in and processing deliveries as well as returning unused stock• Providing an outstanding level of customer service to Arnott’s and Ecco’s ever-growing customer base, as well as maintaining a high floor standard at all times.• Personally in control of managing Ecco’s online presence on the Arnotts website through coordinating with Arnotts online enrichment team as to which styles we will be selling online and how best to market our stock through their platform. Show less