Jacob Costa Email & Phone Number

Quincy, Massachusetts, United States

• Act as primary contact for customers and provide high-quality service
• Advise customers regarding policy and benefit information for multiple health plans
• Investigate and resolve customer inquiries through correspondence and computer research
• Coordinate internal activities necessary to research and resolve customer inquiries
• Work with healthcare providers to resolve customer claims, billing, and enrollment issues
• Contribute to a team effort to meet or exceed service, production, and quality goals

25 Howard Avenue, Building #57, Cranston, RI 02920

• Prepare research and reports
• Respond to inquiries in order to provide information concerning assigned activities
• Confer with staff in order to exchange information, to coordinate efforts, and to obtain information concerning projects and activities
• Provide administrative support to office and to the senior staff members

82 Smith Street, Providence, RI 02903

• Attended committee meetings and take notes for the state representative
• Conducted research on various policy issues
• Fact checked information on documents presented to the state representative by constituents
• Testified before committees on the state representative’s behalf
• Participated in and contributed to discussions between the state representative and lobbyists/special interest groups by raising questions, taking notes on the issues discussed, and reinforcing the state.
• Attended and observed proceedings at Rhode Island House of Representatives sessions

New Bedford, MA

• Provided excellent customer service, prepared foods, maintained department cleanliness, and organized department closing