Jacob Costa Email & Phone Number

Quincy, Massachusetts, United States

• Act as primary contact for customers and provide high-quality service• Advise customers regarding policy and benefit information for multiple health plans• Investigate and resolve customer inquiries through correspondence and computer research• Coordinate internal activities necessary to research and resolve customer inquiries• Work with healthcare providers to resolve customer claims, billing, and enrollment issues• Contribute to a team effort to meet or exceed service, production, and quality goals

25 Howard Avenue, Building #57, Cranston, Ri 02920

• Prepare research and reports• Respond to inquiries in order to provide information concerning assigned activities• Confer with staff in order to exchange information, to coordinate efforts, and to obtain information concerning projects and activities• Provide administrative support to office and to the senior staff members

82 Smith Street, Providence, Ri 02903

• Attended committee meetings and take notes for the state representative • Conducted research on various policy issues• Fact checked information on documents presented to the state representative by constituents• Testified before committees on the state representative’s behalf• Participated in and contributed to discussions between the state representative and lobbyists/special interest groups by raising questions, taking notes on the issues discussed, and reinforcing the state representative’s concerns and inquiries• Attended and observed proceedings at Rhode Island House of Representatives sessions

New Bedford, Ma

• Provided excellent customer service, prepared foods, maintained department cleanliness, and organized department closing