Jacob Cusick Email & Phone Number

Beaverton, Oregon, United States

• Delivered complex multi-year IT project to reduce EDI data and solution complexity in time as project manager• Promoted to be a team member’s manager, accountable for his customer accounts’ performance and participating in leadership meetings• Negotiated with customers to optimize outcomes for IT projects and supply chain EDI processes• Championed digital platform upgrade initiative requiring buy-in from multiple stakeholder teams across customer accounts• Developed trusting relationship with customer by quickly eliminating sources of common issues and reducing cycle time• Significantly reduced IT tickets due to production issues on primary account by standardizing processes, components, and documentation

Portland, Oregon Area

• Enhanced platforms and business processes by proactively eliciting stakeholder needs, refining requirements, and leading testing• Led organization-wide change management as subject matter expert on Salesforce platform and broker portal for Sales department• Automated Sales reporting processes using Salesforce, Tableau, SQL, PowerShell, and Excel to improve efficiency, data quality, insights, and user experience• Designed and implemented support ticket system within Salesforce Service Console to replace email for issue tracking in self-driven project to avoid consulting fees• Instructed and coached new business analysts in remote environment and enhanced team communication standards as BA team lead

Denver, Colorado

• Drove change adoption by leading demos and training to application end users and business stakeholders• Chosen for internal certification to deliver business intelligence solutions, including calculations and visualizations• Granted responsibility of leading user acceptance testing plans and quality assurance for software solutions• Trusted to map and migrate payroll data for global financial client while delivering APIs• Won innovation competition with plan to standardize back-end naming conventions across implementations

Tucson, Arizona

As a SALT tutor, I worked with students with learning disabilities to develop the strategies and techniques to earn a college degree. My responsibilities varied greatly based on the needs of the student I was working with.Helping students master new content meant significant 'troubleshooting' either to find the exact part of a problem or concept they struggled with, or which approach worked best on an individual basis. Patience was always necessary to overcome learning difficulties, as was awareness to recognize what students needed from me and to gage the effectiveness of my approach.

Tucson, Arizona Area

• Proactively coordinated maintenance, testing, and updates for systems and servers across departments• Implemented a virtualized clustered server stack and was chosen to present solution at company conference• Quickly learned to troubleshoot, resolve, and escalate issues with software, hardware, servers, and databases with limited supervision

Hong Kong

During my first internship, I was brought on by Cenique Infotainment (acquired by InReality), a small tech startup in Hong Kong which then specialized in digital signage. My initial role was to research and deliver information security recommendations to the CEO and CTO.Soon I was given the opportunity to prepare new presentations for meetings I would attend with re-sellers and investors that emphasized the value our solutions generated. Some successful presentations later, I was entrusted with updating content on pages of the company website in the same manner. Working as part of the lean team at Cenique's Hong Kong office allowed me to experiment with different roles that intersect traditional company silos, glimpse into doing business in Asia, and kindle my interest in applying technology to solve business problems.

Tucson, Arizona Area

As a professional fundraiser for my university, I raised funds for students on scholarships, athletics, and free students resources primarily by reaching out to alumni over the phone. Contacting alumni required a special diligence as to maintain a positive, on-going relationship between them and the University. Working in this fast-paced environment with a very small margin of error taught me to steer and lead conversations while being totally aware of how my message was being received. Likewise, facing rejection regularly as a cold caller taught me the value of persistence, and closing deals.