Jacob Cusick Email & Phone Number

Beaverton, Oregon, United States

• Delivered complex multi-year IT project to reduce EDI data and solution complexity in time as project manager
• Promoted to be a team member’s manager, accountable for his customer accounts’ performance and participating in leadership meetings
• Negotiated with customers to optimize outcomes for IT projects and supply chain EDI processes
• Championed digital platform upgrade initiative requiring buy-in from multiple stakeholder teams across customer accounts
• Developed trusting relationship with customer by quickly eliminating sources of common issues and reducing cycle time
• Significantly reduced IT tickets due to production issues on primary account by standardizing processes, components, and documentation

Portland, Oregon Area

• Enhanced platforms and business processes by proactively eliciting stakeholder needs, refining requirements, and leading testing
• Led organization-wide change management as subject matter expert on Salesforce platform and broker portal for Sales department
• Automated Sales reporting processes using Salesforce, Tableau, SQL, PowerShell, and Excel to improve efficiency, data quality, insights, and user experience
• Designed and implemented support ticket system within Salesforce Service Console to replace email for issue tracking in self-driven project to avoid consulting fees
• Instructed and coached new business analysts in remote environment and enhanced team communication standards as BA team lead

Denver, Colorado

• Drove change adoption by leading demos and training to application end users and business stakeholders
• Chosen for internal certification to deliver business intelligence solutions, including calculations and visualizations
• Granted responsibility of leading user acceptance testing plans and quality assurance for software solutions
• Trusted to map and migrate payroll data for global financial client while delivering APIs
• Won innovation competition with plan to standardize back-end naming conventions across implementations

Tucson, Arizona

As a SALT tutor, I worked with students with learning disabilities to develop the strategies and techniques to earn a college degree. My responsibilities varied greatly based on the needs of the student I was working with.Helping students master new content meant significant 'troubleshooting' either to find the exact part of a problem or concept they.

Tucson, Arizona Area

• Proactively coordinated maintenance, testing, and updates for systems and servers across departments
• Implemented a virtualized clustered server stack and was chosen to present solution at company conference
• Quickly learned to troubleshoot, resolve, and escalate issues with software, hardware, servers, and databases with limited supervision

Hong Kong

During my first internship, I was brought on by Cenique Infotainment (acquired by InReality), a small tech startup in Hong Kong which then specialized in digital signage. My initial role was to research and deliver information security recommendations to the CEO and CTO.Soon I was given the opportunity to prepare new presentations for meetings I would.

Tucson, Arizona Area

As a professional fundraiser for my university, I raised funds for students on scholarships, athletics, and free students resources primarily by reaching out to alumni over the phone. Contacting alumni required a special diligence as to maintain a positive, on-going relationship between them and the University. Working in this fast-paced environment with a.