Jacob Cross Email & Phone Number

Implementation of new and additional products and services to new and existing clientsManaging a queue of up to 20 client requests for additional work or new implementations at any one timeOn-site support and training, including roll out of new desktop and iPad user interfacesBuild strong relationships with clients of varying business sizes and cultures

Perth, Australia

Maintain the support tracking systems and providing fortnightly updates to management (Freshdesk, JIRA, SharePoint)Document new systems and processes such as upgrade processes or new internal checklistsUnderstanding differing configurations of up to 60 clients, including database customisations and integrationsUsing advanced SQL queries to solve client problems or improve on their current implementationsDeveloping an understanding of IIS and SQL servers where the software is deployed

Perth, Australia

Completing the regular duties as well as manager duties within the same shift timesHelp in creating and implementing digital systems for dashboards and dates forms reducing waste and increasing efficiency Hiring and training processes of new staff and training current staff to use new systemsRegular correspondence with CEO and General Manager about employee and store performance KPIsStock management and ordering of hundreds of products, allowing consistent weekly sales figures and store presentation

Perth, Australia

Entrusted by management to perform excess tasks outside of expectationsWorking along side management in store merchandising and presentationRegular dates checking and stock rotation ensuring product quality and freshness Working independently (Solo shifts always – including open and closing store)Internal promotion within a year to Store Manager of a relatively new store and team

Perth, Australia

Serving customers on front counter and making every interaction personal and meaningful whilst preparing their mealsCreate Your Taste Host where I aided customers on the self-serve menus and table service for all customersDrive-thru attendee under high pressure to take orders and accept payments within one minute consistentlyRestocking, rotation and preparation of all stock including milk products, drinks, fries and utensils

Perth, Australia

Entrusted by management to train new staff members in kitchen correct preparation procedures and cleaning standardsHandling the closing of the store at night including waste disposal and thorough cleaning of preparation areasPreparation and cooking of chicken products, maintaining product quality and freshness throughout a shiftRunning the kitchen solo as required, or in-charge of delegating and running the kitchen with other staff membersFlexible in my position, being able to help with customer service and my regular kitchen position

Bachelor Of Commerce - Bcom, Business Information Systems

Education record