Jacob De Roma, Shrm-Cp Email & Phone Number

Alameda, California, United States

· Coordinates and executes logistics for in-person training sessions (e.g., room reservations, equipment setup & takedown, compiling supplemental documents, assigning job-specific learning plans, and resolving troubleshooting issues).· Collaborates with key business leaders and partners, utilizing key performance indicator (KPI) data to identify and prioritize supply chain training opportunities. · Creates, updates, and maintains training and collateral resources, including training manuals, online knowledge base, reference guides, and presentations.· Generates, analyzes and presents departmental metrics, monthly and as needed.· Contributes to a culture of continuous improvement at Peet's Coffee: Actively identifies processes to improve overall training quality and efficacy.

Alameda, California, United States

· Acting as "Training Coordinator," oversaw completion of annual training for Peet's Supply Chain. · Configured device registration, assigned completion credits, and maintained reporting metrics daily.· Communicated directly with participants at all levels and contributed to a positive learner experience.· Supported facilitation & administration of "New Employee Orientation" program for Peet's Coffee.· Partnered with Operations & Production Planning leaders to schedule monthly time blocks to stop all production lines and allocate time toward training sessions.

Colma, Ca, Usa

• Gained extensive knowledge on owned-brand items and additional tools to enhance guest shopping experiences.• Complied with health, sanitation, and safety procedures to promote workplace best practices.• Operated RFID scanners and other equipment to track merchandise and fulfill online orders with 95% accuracy.• Demonstrated strong business acumen by addressing potential risks and offering feasible solutions.

San Francisco, Ca, United States

• Enforced state and local policy changes and safety restrictions implemented during the coronavirus pandemic, including ADA, FMLA, and LOAs.• Led HR operations in $12,000,000 store, including staffing, training, payroll, and labor law compliance.• Liaised between multiple business divisions to improve communications.• Facilitated new hire orientations and ongoing technical training for team members and leaders.• Utilized Workday HCM to streamline operations, including Recruiting, Learning, and Payroll.

Colma, Ca, Usa

• Performed various administrative functions, including filing paperwork, sorting mail, office cleaning, and record keeping.• Helped maintain team member records, including unemployment, form I-9, and meal compliance.• Assisted with staffing, scheduling, and training of 300+ new hires during Q4.• Educated staff on HR software accessibility, emphasizing in Workday HCM, Greenfield, and UKG Kronos.

Colma, Ca, Usa

• Cross-trained in various roles for effective task completion and supervised cashiers in leadership's absence.• Processed guest purchases, returns, and exchanges urgently and efficiently.• Promoted guest loyalty by providing exceptional service and detailed policy information.• Completed CRC audits during each shift to account for high-ticket, defective item returns.