Jacob De Roma, Shrm-Cp Email & Phone Number

Alameda, California, United States

· Coordinates and executes logistics for in-person training sessions (e.g., room reservations, equipment setup & takedown, compiling supplemental documents, assigning job-specific learning plans, and resolving troubleshooting issues).· Collaborates with key business leaders and partners, utilizing key performance indicator (KPI) data to identify and.

Alameda, California, United States

· Acting as "Training Coordinator," oversaw completion of annual training for Peet's Supply Chain. · Configured device registration, assigned completion credits, and maintained reporting metrics daily.· Communicated directly with participants at all levels and contributed to a positive learner experience.· Supported facilitation & administration of "New.

Colma, CA, USA

• Gained extensive knowledge on owned-brand items and additional tools to enhance guest shopping experiences.
• Complied with health, sanitation, and safety procedures to promote workplace best practices.
• Operated RFID scanners and other equipment to track merchandise and fulfill online orders with 95% accuracy.
• Demonstrated strong business acumen by addressing potential risks and offering feasible solutions.

San Francisco, CA, United States

• Enforced state and local policy changes and safety restrictions implemented during the coronavirus pandemic, including ADA, FMLA, and LOAs.
• Led HR operations in $12,000,000 store, including staffing, training, payroll, and labor law compliance.
• Liaised between multiple business divisions to improve communications.
• Facilitated new hire orientations and ongoing technical training for team members and leaders.
• Utilized Workday HCM to streamline operations, including Recruiting, Learning, and Payroll.

Colma, CA, USA

• Performed various administrative functions, including filing paperwork, sorting mail, office cleaning, and record keeping.
• Helped maintain team member records, including unemployment, form I-9, and meal compliance.
• Assisted with staffing, scheduling, and training of 300+ new hires during Q4.
• Educated staff on HR software accessibility, emphasizing in Workday HCM, Greenfield, and UKG Kronos.

Colma, CA, USA

• Cross-trained in various roles for effective task completion and supervised cashiers in leadership's absence.
• Processed guest purchases, returns, and exchanges urgently and efficiently.
• Promoted guest loyalty by providing exceptional service and detailed policy information.
• Completed CRC audits during each shift to account for high-ticket, defective item returns.