> Lead on-boarding of 6 clients from start of sales cycle to launch.> Provide ongoing technical support and account management for 15 campaigns.> Research and develop case studies for the Sales Team.> Manage vendor relations to achieve a smooth and effective working relationship

> Lead technical support for on-boarded clients.> Prospect clients for opportunities to cross-sell or up-sell new products and services.> Manage escalations from initiation to resolution.

> Lead technical on-boarding for new clients, including APIs and custom data integrations.> Facilitate troubleshooting, education and development projects.> Manage 20 clients and 30+ tickets simultaneously. > Coordinate escalations with development team. > Drive maximum value of product for client and enable optima use. > Train and lead on-boarding of new Customer Success Managers.Improvado is a data aggregation and transformation platform built for marketers, by marketers.We help marketers gather all marketing data via API into one centralized location without the help of developers. We reduce manual reporting time by 90%, saving our customers 10-40 hrs/wk by automating manual reporting across platforms.We currenly support 80+ Integrations including: Facebook, Adwords, Google Analytics, Instagram, Snapchat, Linkedin, Twitter, Adwords, Outbrain, Adroll & many more.Learn more about our API/ETL data aggregation platform:+ SQL access to any data warehouse+ Access data via Improvado's reporting dashboard or any BI tool, like Tableau or Looker.+ Fully automate all custom dashboards+ Connect into any data warehouse or database+ Custom data transformation solutions are availableWe're backed by the CEOs of LiveRamp, Pubmatic, Adroll, Amobee, Turn & more.

> Manage and troubleshoot for 30+ Tier 1 clients.> Oversee $22MM in revenue.> Guide technical aspects of Pre-Sales process.> Facilitated technical integrations for desktop and mobile technologies for 10+ clients.> Worked closely with 15 Account Strategists and 6 Solutions engineers, handling 45+ tickets per week.

> Performed app research and planning. Developed UI and UX using Java, XML and Android Studio v2.1.3

> Completed 12 week immersive Android development course encompassing the whole app development life cycle.

> Coordinated work with development team via JIRA to complete QA testing. Created custom SDK implementations for customs. Worked cross-functionally with Sales and Marketing teams.

> Performed analytics on operations data to drive project development and execution. Managed multiple projects for on-time delivery.

Analyzed business intelligence-related issues concerning, data generation, database building, interpreting analytics.

Ranked #1 Overall Agent, Mar. 2014 out of 200+ agents with a score of 97.38%. Adeptly fielded 30+ customer contacts per day via phone and email.

Performed comprehensive face-to-face customer service and sales in a retail store environment.

Processed 50+ orders per day, fielding billing issues, general concerns, or account maintenance.

Directly supported the daily operations of 26 doctors and 15 nurses within the practice as a vital member of a 12 person medical administration staff.

Responsible for upholding the HIPPA rights of patients and obligations of healthcare providers. Collaborated with members of other offices, departments and external healthcare organizations.