As Manager of Business Systems, I played a pivotal role in aligning IT capabilities with organizational goals, overseeing system design, implementation, and security protocols. I led initiatives to streamline systems and collaborated closely with external vendors to develop software solutions that supported the company's international HR, finance, and consulting services.My responsibilities included managing end-user training, resulting in overwhelming satisfaction among staff for my ability to clearly communicate technical information and effectively onboard users onto new systems. This training contributed to higher productivity and a smoother transition for teams across departments, enhancing their confidence in using new platforms and adhering to updated security protocols. I also developed and enforced data security policies in line with GDPR and NIST SP 800-171 standards, coordinating with vendors to apply security patches and uphold data protection standards.In addition, I acted as a liaison between business users and IT teams to analyze business processes, pinpoint requirements, and implement targeted solutions. This cross-functional collaboration resulted in effective automation and reporting that significantly improved operational efficiency. I maintained detailed support documentation and provided actionable insights for business process improvements. My commitment to these roles strengthened PZI’s systems, allowing the company to uphold high standards of reliability and data integrity.

As a Systems Administrator at Factory Connection, I was tasked with managing the network infrastructure and ensuring robust endpoint security for a distributed retail environment of over 300 locations. My role encompassed the maintenance of VMware and physical servers, remote monitoring, and ongoing system upgrades to optimize performance and security.I was responsible for deploying and overseeing server virtualization, performing hardware and software maintenance, and coordinating with external security vendors for comprehensive penetration testing. This proactive approach helped reduce vulnerabilities and strengthened endpoint protection, resulting in increased security across remote retail locations. I also implemented network configurations and backup solutions to ensure system resilience and business continuity.A key component of my role involved training end-users on the use of network and endpoint management tools, ensuring team members across locations were proficient and self-reliant in daily operations. By developing easy-to-follow documentation and responding to user inquiries promptly, I minimized support requests, enabling more seamless operations.Through my work, I enhanced the organization’s IT infrastructure and supported operational objectives, maintaining a stable, secure, and user-friendly system environment that aligned with Factory Connection's growth and changing technology needs.

As a Security Specialist and Tier 2 Support at SIP Oasis, I was responsible for the research, implementation, and monitoring of cybersecurity measures across client systems, ensuring a proactive approach to safeguarding against potential threats. I maintained and managed cybersecurity tools and protocols, providing clients with a robust security framework tailored to their unique operational requirements.In this role, I conducted security assessments and audits to identify vulnerabilities, performing follow-up analysis and remediation planning to minimize risk. Working closely with Tier 1 support, I trained junior technicians on security best practices, escalated support procedures, and client-specific solutions, allowing the team to address common security issues more efficiently and empowering clients to maintain secure IT environments.My role extended to the remote management and auditing of client systems, where I ensured consistent system health and compliance. I worked directly with clients to resolve complex technical issues, coordinating with them to ensure seamless system updates, patches, and policy adherence. This included implementing firewalls, anti-malware tools, and intrusion detection systems that reduced security incidents and improved data protection.With a strong focus on both security and client satisfaction, I built trust by translating complex security concepts into practical solutions and maintaining a high level of responsiveness. My dedication to securing client networks and training Tier 1 support enabled a safer, more reliable IT environment for all SIP Oasis clients.

As a Senior Support Specialist at Bytesize, Inc., I provided comprehensive technical support to both business and residential clients, handling complex troubleshooting and maintenance to ensure seamless operation and user satisfaction. My responsibilities included remote management, system updates, and on-site visits, enabling quick resolution of hardware and software issues. Working with clients across diverse industries, I developed expertise in customizing IT solutions to meet unique client needs and in delivering dependable support across varied technical environments.During my tenure, I managed backups, oversaw remote management systems, and played a key role in maintaining high standards of service reliability. This included performing regular system updates and implementing proactive measures to prevent future issues, contributing to improved client satisfaction and operational efficiency.Bytesize, Inc. was acquired by DataPerk in 2020, after which its legacy of excellent customer service and technical expertise became integrated into a larger organization's offerings. This transition highlighted the company’s impact on the market and the high value of the services we provided.This experience refined my skills in troubleshooting, technical support, and client relations, establishing a solid foundation in responsive, user-centered IT support.

As the co-founder and CTO of StarkTech LLC, I established the company to fill a gap in the local market, recognizing a strong need for reliable IT support services tailored to small and medium-sized businesses in the area. StarkTech LLC provided comprehensive IT solutions, from initial infrastructure setup to ongoing support, ensuring that clients received scalable, secure, and cost-effective technology services.In my role, I oversaw the management of all technical operations, offering strategic direction for our services while also performing hands-on support. My responsibilities included designing customized IT solutions, configuring and maintaining networks, and delivering quarterly upkeep to optimize system performance. I provided proactive maintenance and troubleshooting for clients across various industries, implementing preventative measures that minimized disruptions and helped clients focus on their core business functions.To build and maintain strong client relationships, I focused on understanding each client’s unique operational needs and tailoring our support to enhance productivity and security. I also managed vendor relationships to secure cost-effective and high-quality hardware and software solutions. Additionally, I directed the creation of remote support tools and documentation to streamline troubleshooting, enabling quicker response times and minimizing on-site visits.This role allowed me to develop expertise in managing end-to-end IT services for business environments, from technical strategy and system design to implementation and ongoing support, building a reputation for reliable, client-centered service delivery.