Jacob Dorsey Email & Phone Number

Simpsonville, Sc, Us

•Lead efforts to integrate our vendor into our data stream•Analyze fraud trends in Zelle and TransferNow to identify ways to combat ongoing fraud attacks•Engage with vendor team to change fraud rules to adapt to emerging trends•Guided BMO Fraud through a 100% increase in transfer limit and put into place fraud guard rails for previously unseen transactions

United States

•Performed model governance on seven credit and debit card models involving strict adherence to reporting standards•Model analysis includes calculating KPI, detection rates, relative risk, PSI and cumulative FPR•Oversee Online Account Origination fraud tools and leveraging my technical expertise to improve speed and accuracy in reporting.•Work closely with vendors to tackle evolving fraud attacks in online account origination in a dynamic environment.•Transitioned to a real-time delivery system for account applications and developed methods of tagging applications as fraud to improve reporting around rule performance.•In a new role, continue to improve previous essential SAS code to be more efficient.

Greenville, South Carolina, United States

•Spearheaded the adoption of Tableau in my department. This involved showcasing its functionality to secure funding for a license.•Leveraging Tableau, discovered some redundancy in customers being affected with multiple alerts within a short time frame. Deployed a process to remove this redundancy resulting in improved customer impact.•In a challenging data environment, improved previous essential SAS code to be more efficient and hardened our processes from breakdown.•Laid groundwork that enabled the team to begin looking at fraud from a gross claims perspective resulting in more agile reactions to new trends. •Heading fraud portion of transfer to a new VISA fraud tool. Involves communication and relationship with vendor and other internal parties to establish requirements, timelines, and testing.•Leading the work to update an existing fraud tool. This involves close contact with our internal IT department and careful management of expectations, time, and goals.•Maintaining an active, evolving workflow of finding and mitigating real time fraud events utilizing SAS, Tableau, Alteryx and our fraud tools.•Tasks such as: Trend analysis, KPI monitoring, Ad Hoc SQL queries on production data, develop and automate new SAS programs, maintain Tableau reports for senior management, write custom VBA scripts to increase productivity.

Cincinnati Area, Oh

• Design and implement reporting and visualization for structured and unstructured data sets• Develop trend reporting in Tableau on the following areas of fraud: Account take-over (Business Email Compromise, Brute-force attacks), Wire fraud, Unauthorized Transaction, Account Origination trending (ID Theft, Customer Segmentation)• Use customer segmentation to identify emerging fraud risk to adjust strategies• Spearhead rule creation and analysis on new multi-million dollar fraud detection system• Utilizing Excel VBA and SAS, parse and analyze unstructured data (Analyst notes, emails, dated system notes)• Conduct root cause analysis to identify opportunities to predict, prevent and mitigate risk within process and performance• Validate and rate the performance of potential vendor models using statistical analysis in SAS• Tests fraud processes to measure effectiveness and validity• Codesigned a custom SAS program that mimicked an unused wire fraud tool. This allowed the department to properly measure KRIs associated with the tool to be able to finally bring it to production• Develop trend reporting and identify key risk indicators to serve as early warning indicators for fraudulent activity• Utilizing SAS, SQL & Tableau, wrote the rules to mitigate wire fraud, targeting account take-overs, business email compromises and scams. This lowered overall alert volume by 45% and reduced the false positive rate by 30% compared to the previous system• Performs tool/model/operational diagnostics annually and on an ad-hoc basis• Manage and monitor the fraud tool targeting online customer behavior in desktop browsers & mobile devices. (RSA Adaptive Authentication)

Cincinnati Area, Oh

• Programmed Document Direct in conjunction with bat files to automate the customer outreach program. This freed up 15 man hours a week between 3 employees• Utilizing Excel VBA, automated reporting freeing the department 140 man hours a month towards more productive tasks• Collaborates with managers and supervisors to review requirements, oversight needs and appropriate oversight data to meet business objectives• Utilizes Outlook VBA to automate sending, sorting and saving emails and reports• Responsible for compiling data on loan modification performance, Loss Mitigation efforts as required by state regulatory and US Treasury agencies• Coordinates state, federal and Treasury Loss Mitigation data to ensure quality and accuracy in submission• Maintains up-to-date knowledge of existing and emerging compliance, regulatory, Bank and Investor Servicing requirements• Creates scripts to automate ASG - Document Direct

Cincinnati Area, Oh

•Awarded MVP for the month of November for creating a real-time file flow management system while still performing basic job duties•Using Excel VBA, develop a workflow system, utilized by 12 employees and management, that accurately records and tracks over 100 unique files a day•Using Excel VBA, create a master workbook for management that dynamically pulls data from multiple departments to be used for reporting, analysis and decision making.

Cincinnati Area, Oh

• Designed an Excel spreadsheet to track incoming and outgoing files with 100% accuracy• Personally handled over 650 files while performing due diligence in information collection and gathering• Developed in Excel and published in PDF an expense worksheet tailored by input from numerous internal departments to track individual customer expenses and financial information • Assisted the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable• In the first 3 months of working, successfully managed workflow through a 25% increase of file-flow• Analyzed pay histories and customer records and ensured system is properly updated for monthly reporting• Translated Spanish phone calls in real time for co-workers• Interacted with numerous internal departments to obtain information and complete research necessary for customer inquiries

Eastern Idaho

• Led two teams of students in performing research and due diligence for two startup businesses• Reported back to the client weekly to ensure satisfaction with the direction of the projects• Led weekly performance evaluations with members of the research team• Oversaw the creation and implementation of a survey to over 100 university professors from over 80 universities• Learned how to work in a stressful environment while meeting project deadlines• Planned marketization of technology being spun out of the Idaho National Laboratory• Presented findings to CEO in a clear and concise manner • Broadened knowledge of the client’s business issues and needs through data driven targets and goals for the future of his company