Jacob Dotson Email & Phone Number

Frisco, TX, US

Richardson, Texas, United States

• Gained solid understanding of advanced AI principles after completing Generative AI trainings.
• Enhanced coordination and strategy for Security and FedRamp organizations by spearheading planning events with Scrum Masters and RTE’s.
• Established an Agile Team Maturity Matrix, guiding teams through progressive levels in Agile practices.
• Developed and executed a Career Progression Ladder for Agile roles, providing clear pathways for employee career advancement within specific… Show more
• Developed and executed a Career Progression Ladder for Agile roles, providing clear pathways for employee career advancement within specific positions.
• Enabled effective guidance through transformative processes from acquired Organization Change Management certification.

Richardson, Texas, United States

• Lead the establishment of the Agile Project Management Office for the Webex business unit, managing cross-functional teams of Project Managers, Engineers, and Developers.
• Involved in the Lean Agile Center of Excellence setting the standards and processes for Agile activities.
• Harmonized diverse team of Tech Prog Managers, Release Train Engineers, Compute, and Storage Engineers, resulting in increased issue resolution, seamless PTO coverage, and enhanced team… Show more
• Harmonized diverse team of Tech Prog Managers, Release Train Engineers, Compute, and Storage Engineers, resulting in increased issue resolution, seamless PTO coverage, and enhanced team flexibility.
• Bridged project/program reporting and tracking gaps, resulting in 100% alignment with Technical Program Management team with PMO standards. Show less

Richardson, TX

• Drove daily activities within the team utilizing project management tools (Agile Methodologies and Jira).
• Mentored employees, fostering career growth, and excellence with a focus on automating job functions.
• Revised budget alignment from manager to director level for a team managing a $400M budget, resulting in a balanced director-level organization, reduced meetings, and increased productivity.

Richardson, Texas, United States

• Achieved a 25% increase in project delivery and a 30% reduction in repeat cases within 6 months by transitioning the organization from Waterfall to Agile project management.
• Identified costs saving measures associated with Data Center hardware and Facilities projects, building closure projects and IP Phone refresh effort.
• Influenced business partnerships and sales by through IT Speakers Bureau, delivering Executive Briefing Centers for potential Cisco customers.
• Executed the… Show more
• Executed the implementation of Project Management tools, aligning with information technology PMO, resulting in enhanced efficiency in project tracking and management for Project Managers. Show less

Richardson, Texas

• Managed the Supply team to ensure enough physical and virtual blades, storage and network infrastructure exists for support any upcoming high level demand.
• Managed a DCIM software selection process and team, Gartner Magic Quadrant review, product evaluation, -DCIM POC and final vendor selection through implementation.
• Work with Senior Staff on strategic initiatives to evolve the Capacity Management and Planning process to become more automated and digitized.
• Managed and… Show more
• Managed and conducted projects of various levels from installing a UCS cluster to Application migration to a full Data Center build in production and nonproduction environments.
• Generated $800k from creating buyback program for decommissioned hardware from Data Center.

• Led Point of Contact for On-Demand application on any issues regarding upgrades and data migration.
• Managed several global project teams to deploy enhancements to Siebel 7.8 to North America, Europe Middle East Africa (EMEA), and Asia Pacific regions.
• Designed and executed innovative business processes and system features for support and operations campaigns, leveraging Microsoft integration server to align with company strategies and requirements.

• Created, organized, and implemented projects with various departments to increase revenues for the company.
• Managed projects to deploy enhancements to the Blockbuster system as well as new programs that were introduced to the company which increase revenue for the company.
• Edited and proofread all field communication materials to ensure accuracy.
• Created and maintained field communications databases, directories, and distribution lists accurately and in a timely… Show more
• Created and maintained field communications databases, directories, and distribution lists accurately and in a timely manner.
• Developed and maintained internal documentation and processes.

• Created and implemented department employee survey, resulting in an increase in employee morale as well as a 35% decrease in employee turnover.
• Trained and mentored new technicians improving team productivity.
• Implemented an “E-learning” program for field employees, which reduced the costs of training and printed materials mailed to the stores by 15%.
• Involved in the POS/Server upgrade projects, which resulted in an increase in revenue due to quicker checkout times for… Show more
• Involved in the POS/Server upgrade projects, which resulted in an increase in revenue due to quicker checkout times for customers.
• Resolved hardware and software issues through diagnosing, analyzing, and troubleshooting quickly and efficiently.

• Reconciled store bank accounts resulting in accurate cash deposits for the company.
• Implemented and maintained Checkfree automated reconciliation application.
• Liaison between bank representatives and our company to resolve issues.
• Reconciled and prepared monthly statements for more than 50 vendors.
• Received, sorted, and processed invoices for over 2100 stores.
• Created journal entries.

Bachelor, Business Administration

Itil Certification

ITIL Foundation Certification

Scrum Master Certification

Certified Scrum Master

Data Center Energy Practitioner Certification

Data Center Energy Practitioner - DCEP

Masters, Business Administration - Mba

Safe Product Owner

Master Of Business Administration - Mba, Business Administration And Management, General