Backend Developer | .NET | MicroservicesAchievements:- Orchestrated a successful migration from .NET Framework to scalable .NET 7 Microservice, ensuring enhanced performance and scalability.- Amplified automated test coverage by 50% in Netchex's task management software, integrating endpoint tests and adding unit tests for complex business logic.- Designed and implemented an automated onboarding task that streamlined the collection and import of Equal Employment Opportunity (EEO) information, simplifying processes for HR admins and reducing their workload.- Developed a global payroll setting, enabling companies to enforce pre-noting for direct deposit accounts efficiently. Secured a significant client worth $500,000 per year.- Elevated team efficiency by improving domain responsibilities mapping and documentation, ensuring clarity and alignment.- Spearheaded the containerization of microservices and UI projects using Docker, enhancing local development workflows and facilitating seamless deployment.Responsibilities:- Stay up to date with current industry trends to drive optimal design choices and deliver innovative solutions.- Proficient in Git and Azure/Azure DevOps, managing version control systems, repository pipelines, branches, and deployments.- Collaborate closely with product and service teams to promptly resolve client-facing issues and enhance user experiences.- Lead the design and implementation of new software features and services in collaboration with cross-functional teams.- Continuously improve development processes, including release management, testing standards, automation, and code quality.

Automation | Cost Reduction | Enhanced User ExperienceAchievements:- Led the design and implementation of a highly efficient system to automate pending orders, utilizing node.js, AWS Lambda, and Firebase Realtime Databases.- Successfully reduced staffing costs by $20k per month while significantly improving the customer's experience.- Collaborated closely with cross-functional teams, including Product and Design, to rebrand the entire dashboard used by both restaurants and internal employees.Key Contributions:- Spearheaded the development of an automated pending order system, revolutionizing order processing and streamlining operations.- Leveraged technologies such as Node.js, AWS Lambda, and Firebase Realtime Databases to optimize performance, scalability, and real-time data updates.- Achieved substantial cost savings and operational efficiency by eliminating manual intervention and reducing staffing requirements.- Enhanced the user experience by collaborating closely with Product and Design teams, ensuring a seamless and visually appealing dashboard for restaurant and internal employees.

Software Automation | Bug Tracking | Real-Time SupportResponsibilities:- Developed robust Slack bots using C# to automate and streamline processes, optimizing efficiency across various departments.- Utilized my software development skills to design and implement solutions that enhanced productivity and minimized manual efforts.- Collaborated closely with department stakeholders to understand their needs, translating them into effective bot functionalities.- Ensured seamless integration of Slack bots with existing systems, enabling smooth communication and data flow.- Assisted in identifying, reproducing, and reporting bugs to the engineering team, contributing to the continuous improvement of software quality.Achievements:- Created and deployed multiple Slack bots, significantly reducing manual tasks and saving time and costs.- Streamlined communication channels by implementing custom Slack integrations, enhancing collaboration.- Demonstrated problem-solving skills in addressing complex technical challenges and finding innovative solutions.

Process Improvement | Efficient Task Execution | LeadershipAs a Customer Support Team Lead at ASAP, I managed and motivated a team of 12 agents while optimizing processes for enhanced performance. Highlights include:Achievements:- Implemented systems to improve overall team performance, boosting productivity and customer satisfaction.- Designed and executed efficient daily task schedules, ensuring timely completion of customer requests.- Oversaw team activities to ensure efficient handling of tasks and prompt resolution of customer inquiries.