Jacob W. Email & Phone Number

New Orleans, Louisiana, United States

While working as Junior Fellow at Center Austria, I have partnered with the team to efficiently organize and coordinate multiple official events for international students funded by the organization. I also provided comprehensive support while hosting unofficial events with students, which varied from crawfish boils to trips to museums and heritage sites.I provided consistent support to Center Austria staff in carrying out and participating in various programs throughout the year, such as coordinating transportation for students, visiting professors, and Center Austria fellows.

As General Manager, I provide strategic and operational support to ensure effective daily operations by keeping high company standards of specialty coffee and maintaining effective team management while exemplifying a customer service-oriented attitude and excellent understanding of each position’s duties. I demonstrated excellent leadership in executing company goals while driving optimum team productivity. In addition, I foster continuous improvement by training new staff and monitoring team performance while creating a positive work environment.

New Orleans, Louisiana, United States

Within this role, I consistently ensured excellent customer service by building and maintaining trusting relationships with customers and providing tailored service to meet their needs. I have efficiently completed multiple concurrent tasks while adhering to the company’s policies. Furthermore, I leveraged excellent relationship-building skills while meeting many amazing people who directly influenced New Orleans culture.This company is run by the same ownership as Commander’s Palace, Former Head Chef of Commander’s Tori McPhail, and Reginelli’s Pizza who would regular give and receive feedback to it’s entire staff.

New Orleans, Louisiana, United States

In this capacity, I consistently utilized customer service experience to thrive in a fast-paced and high-volume environment that demanded balancing quick service and decisions. I have showcased solid knowledge of local liquors, beer, and the surrounding areas, representing New Orleans to support and cater to tourists effectively while ensuring effective operations management through training and gaining perspective across all positions and areas of the restaurant. I proactively collaborated with the events manager to ensure adequate preparation for significant events such as Mardi Gras parades. I also demonstrated excellent bar management by listening to the needs of the bartenders and providing them had the necessary resources, such as training and materials, to complete their tasks effectively.

Innsbruck, Tyrol, Austria

As an American Corner Innsbruck, I exemplified excellent communication and interpersonal skills while serving as the resource and point of contact for people seeking information on various programs available in the US that were accessible to anyone wanting to visit. Expertly coordinated events funded by the American embassy in Munich and compiled reports on these events and online metrics for the embassy. In addition, I proactively sent regular newsletters to members of the Austro-American society and previous event attendees while managing the social media accounts of the American Corner. I provided regular posts on Facebook, Twitter, and the American Corner Website.

New Orleans, Louisiana, United States

During my tenure, I have delivered excellent guidance while facilitating discussions and activities in a group setting to familiarize new students with the campus layout and resources while encouraging engagement in clubs, events, and organizations on campus while serving as a role model for students. I provided expert insight and assisted in preparing New Student’s Experience activities and events throughout the year. Furthermore, I have exemplified solid collaborative leadership capabilities and problem-solving and communication skills while driving student engagement and awareness. I also championed diversity and inclusion while facilitating orientation classes with a strong focus on positive group interactions and on teaching how to better work with and understand the varying backgrounds

International Studies, Sailing, Junior Fellow At Center Autria, 3.0 Gpa

International Studies

Participated in the University of New Orleans’ Study abroad program for a full year while also interning at the American Corner.