Jacob Eberhart Email & Phone Number

Rockville, MD, US

Ellicott City, Maryland, United States

I am so excited to announce that I am joining C-Cured as a Helpdesk Manager! C-Cured has a great staff, a high-quality work product and great plans in the works for the future.

Washington, District Of Columbia, United States

• SERVICE DESK OPERATIONS: Lead hiring, onboarding, orientation, training, management and scheduling of 5 Service Desk staff, as well as other staff, as requested. Planned 24/7 coverage schedules to accommodate client’s.
• IT DOCUMENTATION: Lead creation of Standard Operating Procedures (SOPs) for all aspects of Service Desk process including ServiceNow, Service Desk Procedures, Computer Imaging, Emergency Communications, Daily.
• PROJECT MANAGEMENT: Lead deployment of project-wide ServiceNow proof-of-concept (POC) and production (PROD) environment, working with clients to determine all aspects of requests involving procurement, incidents.
• CLIENT DELIVERY: Presented Service Desk’s work products to clients on a scheduled bi-monthly basis as well as ad-hoc presentations on a bi-weekly basis, or more, as requested. Lead multiple cross-functional reoccurring.
• AGILE METHODOLOGY: Utilized Scrum project management to complete and present iterative project updates to clients and staff on a bi-monthly basis, as well as updates for clients on individual User Stories, on a daily.

Gaithersburg, Maryland, United States

• IMPLEMENTATION MANAGEMENT: Implemented OneDrive for all APT staff, to set up data backup andConnectwise remote for remote PC access. Enforced 2 Factor Authentication (2FA) across APT’s onlineorganizational accounts.
• OPERATIONS MANAGEMENT: Ensured network connectivity by wiring and setting up access points andEthernet ports, allowing executive and manufacturing staff to work in their offices and labs.
• CLIENT DELIVERY: Provided hardware, software, and cyber security support for 63 clients in one office location and additional remote users, with MSP’s support, averaging 10-15 helpdesk tickets per week.
• NETWORK SECURITY: Set up and utilized Darktrace Security Orchestration, Automation and Response (SOAR) network security hardware and software, protecting APT’s network. Implemented and trained staff to report spam.
• MANAGED SERVICE PROVIDER (MSP) OVERSIGHT: Worked closely with APT’s MSP to ensure KPI’s were met, corrected any misunderstandings between staff and MSP and adjusted when service was not ideal, resulting in increased.
• RISK MANAGEMENT: Worked with cross-functional teams to implemented risk mitigation strategies and disaster recovery plans for APT’s critical manufacturing infrastructure.

Newport, Rhode Island Area

As the Vice President of Operations at Pretty Knotty, I work with a business partner to deliver cutting-edge sports products. These primarily included high-tech hair ties for athletes. My role here includes overseeing material sourcing, determining optimized manufacturing processes, and conducting feasibility analysis to finalize product launches. This is.

Washington D.C. Metro Area

• OPERATIONS MANAGEMENT: Architected IT infrastructure network and wifi setup for Excelicon DC office. Led transition to company-wide ID/Access cards for staff including purchasing, setup, registration, printing.
• CLIENT DELIVERY: Supported 100 clients in two office locations and additional remote users, averaging 20-40 helpdesk tickets per week.
• NETWORK SECURITY: Implemented phishing simulation program (including automated reporting) to teach staff to recognize phishing and spam emails, slashing the number of phishing emails answered and reducing the IT.
• IMAGING: Implemented InTune & Mosyle to reduce deployment time for PCs and Macs, respectively.
• PROJECT MANAGEMENT: Lead company-wide deployments of OneDrive, which provided data backup for disaster recovery and Comodo Client Security which provided endpoint security and malware inoculation. Deployed Mosyle Mac.
• TECHNICAL LEAD: Led organization-wide end-to-end process to successfully achieve ISO-27001 certification, addressing organizational cyber and physical security. Lead architecture of FedRamp Medium environment on AWS.

Washington D.C. Metro Area

“Creating Solutions That Move Technology Forward”www.avantidesigndev.comAssist with modeling, prototyping, user experience design and business development for clients in scientific instruments, medical devices and life science companies.

Alexandria, Virginia

Product Development ✔Design and develop sketches, renderings, and physical mockups of new products ✔Provide guidance on completing Provisional, Design and Utility Patent applicationsResearch and Development ✔Source manufacturers, materials, and markets for the best manufacturing options ✔Test durability, ergonomics, and user experience with rigorous.

Fairfax, Virginia

• HELPDESK OPERATIONS: Supported 300+ on-site and remote staff with hardware and software.
• PROCUREMENT AND ACQUISITION: Served as department lead for procurement and disposal/surplus of computer hardware and accessories. (only member of department with purchase card)
• INTERNAL COMMUNICATIONS: Served as department lead for in-person software and hardware training for staff and management. Created guides to conference room equipment operation.

Alexandria, Virginia

At the United States Patent and Trademark Office, I worked with the primary patent examiner to review international and national design patent applications. I reviewed 21 applications that included design topics like wear plates, belts, and brooms. My main challenge here was processing applications that were original and unique. To achieve this, I.

Springfield, Virginia

At Nomadic Display, I was involved in managing several custom exhibits from quote to manufacturing and deployment, new product development, and creating CAD assembly manuals. I worked with the project management, graphics, assembly, and metal and wood teams, developed product demonstrations and drawings for off-shore manufacturers, and collaborated with.

Chantilly, VA

✔Measured, edited, and built models of server hardware in Solidworks✔Maintained Germane Systems’ Solidworks part database (EPDM)

Manassas, VA

EarthWalk Communications is a leading classroom technology solutions provider to schools across US. At this company, I was involved in a 3-month project to develop mobile computer carts. I worked with a team of 6 to create sketches, 3D models, and project prototypes. The main challenge that I addressed here was producing a size to accommodate all cart.

Malvern, PA

I was part of the Momentum Dynamics team that developed and pitched high-power inductive charging product prototypes to potential automotive and transportation investors. My key contribution here included securing a major investor by bringing investors on-board with the proposed product design. To do so, I created 3D models/renderings in Solidworks, videos.

Philadelphia, PA

✔Updated promotional materials ✔Increased readability of graphs and graphics

Blacksburg, VA

✔ Estimated costs, met with local partners, and pitched business plan for sustainable to-go restaurant