Manage complex direct service programs with Humanitarian Emergency Response and Relief Center (HERRC) facilities, including contactors, workflow, reporting and internal systems.• Provide hands-on logistical management for the launch of new initiatives and expansion of existing initiatives for Humanitarian Emergency Respite Centers. • Ensure compliance with operational protocols & processes, resolve problems, and identify areas for improvement through coordination with various departments (i.e., Facilities, IT, Supply Chain, and Safety), City agencies, and contracted vendors.

A large healthcare company with clients in multiple states. Managed all operations and finance, including staff recruiting, scheduling, training and management, workflow, billing/collections, budgeting/auditing, internal systems & controls, insurance and business development.• Increased staff retention, productivity and loyalty while reducing recruiting and training costs by optimizing schedule and workflow and creating a more collegial work environment. • Streamlined billing processes which enabled the CEO to have better visibility into the operations and allocate resources to more profitable projects. • Developed and implemented recruitment and retention strategies that filled 8% more positions.• Drove company growth via data analytics and marketing initiatives that targeted high potential revenue targets and referral sources.• Maximized insurance billing accuracy and cash flow by maintaining strict oversight over budgets, reporting and collections.

Overall management and business development of two high volume physician practices and ambulatory operations in Manhattan, including staff recruiting, scheduling, training and management, workflow, billing/collections, budgeting/auditing, internal systems & controls, insurance, patient experience, compliance and special project management.• Improved staff retention and value by uncovering and fixing schedule inefficiencies, cross training for different departments and creating a positive, transparent organizational culture.• Removed stressors to patient schedule which improved patient experience, workflow and staff morale.• Converted some offices from family medicine to specialty which gave patients better access to care and increased patient satisfaction and practice income.• Recognized for managing an expansion project for a cardiology testing suite that was completed under budget and designed to optimize staff productivity and prevent future compliance issues.• Trained staff on better patient communication strategies which increased Press Ganey patient satisfaction scores from 5.1% to 15.4% over the national average. • Drove increases in operational efficiency and profitability by improving communication between management and staff that facilitated quick and smooth implementation of new ideas.

Overall operational and financial management of five locations including income/AR, reconciliation, variance reporting, budgeting, process and performance improvement, staff training and scheduling, workflow, billing/collections, special project management, systems implementation, marketing.• Developed and implemented various integrated marketing & media strategies that fueled a 70% increase in patient flow and enabled new office expansion. • Increased Press Ganey patient satisfaction score by 11.1% by ensuring an exceptional patient experience while maintaining strict compliance with regulatory policies.• Managed project to open a new office that was completed under budget and enabled the hospital to expand its footprint in a very competitive local market.• Reduced billing denials by 40% by leveraging knowledge of insurance credentialing to upgrade staff skills and decrease errors.• Conducted billing analyses and created systems which dramatically increased cash collections, reduced days outstanding and unbilled, and facilitated smarter business decision making.• Optimized sonographer productivity and morale by retraining and empowering them to ensure an efficient delivery of patient care.• Coordinated a smooth transition to ICD-10 Coding which significantly simplified doctor recordkeeping.

Responsible for finance and IT operations for a multi divisional company.• Overhauled sales process and systems to achieve revenue goals, hitting targets of 17% revenue increase annually.• Increased operational efficiency by updating and migrating various legacy software to the cloud, then training employees to use the systems.• Increased employee productivity by 23% while reducing stress by encouraging teamwork and open lines of communication.

• Managed operations and accounting for a thousand member organization and four educational institutions.• Created and preformed audits of internal controls and processes to ensure efficiency and fraud identification.• Managed, directed, and prioritized software development expansion staying within budget.• Negotiated with insurance companies to optimize our coverage and costs.• Directly responsible for a 25% increase in donations by cultivating and maintaining relationships with new donors.• Prepared and presented financial statements to finance committee and board of directors.• Reconciled monthly budget reports which highlighted that all goals were realized or surpassed. • Processed payroll for 135 employees – 40% were atypical and unique.• Maintained website and weekly E-Calendar.

• Provided training and support in the installation and use of membership and accounting software and its link to client’s general ledger.• Consulted for executive directors on the overall operations of a not for profit organization including capital campaigns and increasing membership and retention.• Trained new staff and assisted with their integration into the Company to ensure their smooth transition into the workforce.

• Coordinated all events, programs, budgets, and fundraising.• Hired and dismissed staff as well as trained, developed, and motivated entire workforce.• Presented new concepts to the board, assisted the youth committee while supporting close relations with parents to further confidence in the youth organization.• Interacted with other congregation committees to coordinate joint programs.

• Provided network support to install and maintain program on information systems.• Presented and trained clients in program and the art of fostering close member relationships.• Coordinated testing of updated modules and directed attention to enhancements.

• Oversaw product styling, forecasting trends and creation of market strategies for a $20 million apparel manufacturer. Directed all aspects of sweater production.• Produced $2 million dollars in additional revenues and improved profit margins by maximizing use of resources and production time.

• Developed lines of impulse items for manufacturing wholesale company.• Conceived and implemented a unique marketing tie-in which boosted sales by 75% on a previously slow-moving but profitable item.• Increased the client base 30% by spearheading the creation and execution of promotional campaigns that increased repeat purchases from retail stores.